CBSE Class 10 Economics Consumer Awareness Worksheet

Question. The district court deals with the cases involving claim up to the_________. 
(a) Rs. 1 crore
(b) Rs. 40 lakhs
(c) Rs. 30 lakhs
(d) Rs. 20 lakhs

Answer : D

Question. Consumers have the right to be protected against any danger cause by goods like electrical goods and pressure cookers. The right referred here is
(a) Right to seek redressal
(b) Right to be heard
(c) Right to safety
(d) Right to consumer education

Answer : C

Question. Which one of the following statements is false? 
(a) The consumer has right to represent in the consumer court
(b) The consumer redressal process is very simple and very quick
(c) Hall mark is the certification maintained for standardization of jewelry
(d) The consumer has the right to be informed.

Answer : B

Question. The district level consumer court deals with the cases involving claims
(a) Up to 20 lakhs
(b) Up to 15 lakhs
(c) Up to 1 crore
(d) Up to 25 lakhs

Answer : A

Question. Which of the following rights related to availing details of ingredients of a product?
(a) Right to safety
(b) Right to choose
(c) Right to be informed
(d) Right to represent

Answer : C

Question. In October 2005, the government of India enacted a law known as
(a) Right to choose act
(b) Right to information act
(c) COPRA
(d) Public distribution system

Answer : B

Question. In the case of Reijo Mathew, he suffer due to anesthesia which resulted in brain abnormalities. Who was held responsible by the national commission after looking in to complain?
(a) Father
(b) Mother
(c) Hospital
(d) Patient himself

Answer : C

Question. For which of these products does it become mandatory for the producer to get certified? 
(a) Fruits
(b) Telephones
(c) LPG cylinders
(d) Citrates

Answer : C

Question. In the market place rules and regulation are required for the protection of the
(a) Sellers
(b) suppliers
(c) consumers
(d) owners

Answer : C

Question. In which one of the following years was the right to information act implemented? 
(a) 2004
(b) 2005
(c) 2006
(d) 2007

Answer : B

Question. A major step taken in 1986 by the Indian government was the enactment of
(a) RTI act
(b) Consumer protection act
(c) Consumer movement
(d) Consumer court

Answer : B

Question. Hallmark is used as a logos for which one of the following? 
(a) Agricultural product
(b) Jewelry
(c) Electric goods
(d) Electronic goods

Answer : B

Question. In India, the consumer movement as a _________ originated with the necessity of consumers against unethical and unfair trade practices.
(a) Cultural force
(b) Social force
(c) Economical force
(d) Political force

Answer : B

Question. Organization which sets international food standards
(a) Consumer international
(b) Codex alimentations commission
(c) ISO
(d) COPRA

Answer : B

Question. In which one of the following the logos ISI is used for? 
(a) LPG cylinder
(b) Jewelry
(c) Gold
(d) Agricultural product

Answer : A

Question. National Consumer Day in India observed on:
(a) 24 December
(b) 14 December
(c) 14 January
(d) 31 December

Answer : A

Question. Rampant food shortages, hoarding, black marketing gave birth to the consumer movement in an organized form in the year
(a) 1947
(b) 1970
(c) 1960
(d) 1965

Answer : C

Question. Which one of the following logos is used for standardization of agricultural products? 
(a) ISI
(b) Hallmark
(c) Agmark
(d) ISO

Answer : C

Question. The district level court deals with the cases involving claims: 
(a) Up to Rs. 10 lakhs
(b) Up to Rs. 20 lakhs
(c) Between Rs. 20 lakhs to Rs. 1 crore
(d) Exceeding Rs. 1 crore

Answer : B

Question. Manufacturer should not use aggressive selling techniques to sell a particular product without giving the consumer a chance to select from alternative products available. Which right is mentioned here?
(a) Right to safety
(b) Right to choose
(c) Right to heard
(d) Right to be informed

Answer : B

Question. Consumer forums guide consumers on how to file cases and represent individual consumers in the consumer court. Is this statement true?
(a) No
(b) May be or may not
(c) Yes
(d) Never

Answer : C

Question. world Consumer Rights Day is celebrated on
(a) Jan 15
(b) Feb 15
(c) March 15
(d) Jan 1

Answer : C

Question. At international level, this has become the foundation for consumer movement…
(a) Consumers international
(b) COPRA
(c) Consumer forum
(d) None of the above

Answer : A

Question. Under COPRA, a ___________ quassi – judicial machinery was set up for redressal of consumer disputes.
(a) Two – tier
(b) Three – tier
(c) Four – tier
(d) Five – tier

Answer : B

Question. The organization which sets standard of products at the international level
(a) ISO
(b) COPRA
(c) Agmark
(d) BIS

Answer : A

Question. Because of this right, rules have been made so that the manufacturer displays all the information relating to the commodity
(a) Right to choose
(b) Right to be heard
(c) Right to seek redressal
(d) Right to be informed

Answer : D

Question. A student who has paid lump sum fees for a course of three years to a coaching institute, now decides in between to discontinue that institute due to lack of quality of teaching. Can this student get proportionate amount of fee refunded as per the law?
(a) No
(b) Yes
(c) May be or may not
(d) None of them

Answer : B

Question. Consumer movement in India has led to the formation of various organization locality known as
(a) Consumer protection council
(b) COPRA
(c) Resident welfare association (RWA)
(d) None of them

Answer : A

Question. In which one of the following courts consumer should file a case if he or she exploited in the market? 
(a) Local court
(b) State court
(c) Supreme court
(d) Consumer court

Answer : D

Question. State level court deals with the cases involving claims between
(a) Rs. 1 lakhs to 20 lakhs
(b) Rs. 1 crore and above
(c) Rs. 20 lakhs to 1 crore
(d) Any amount

Answer : C

Question. Which right of consumer is violated if the consumers are not allowed to get their claims settled against manufacturer in case they are cheated or exploited?
(a) Right to seek redressal
(b) Right to choose
(c) Right to be heard
(d) None of them

Answer : A

Question. When did the United Nations adopt the guidelines for consumer protection? 
(a) 1983
(b) 1984
(c) 1985
(d) 1986

Answer : C

Question. Logos and certification which help consumers get assured of quality while purchasing the goods and devices are
(a) ISI
(b) Agmark
(c) Hall mark
(d) All of them

Answer : D

True or False :

Question. A consumer has the right to get compensation depending on the degree of the damage.

Answer : True

Question. When a consumer feels that he has been exploited, he must fill a case in the district consumer court.

Answer : True

Question. The consumer redressal process is very simple and quick.

Answer : True

Question. It is worthwhile to move to consumer courts only if damages incurred are of high value.

Answer : False

Question. COPRA applies only to goods.

Answer : False

Question. India is one of the many countries in the world which has exclusive courts for consumer redressal.

Answer : True

Question. Hallmark is the certification maintained for standardization of jeweler.

Answer : True

Question. Explain the importance of consumer awareness in protecting the interests of consumers. 
OR
"There is a great need for acquiring the knowledge and skill to become a well-informed consumer." Support this statement.  
Answer : There is a great importance need for consumer awareness due to the following considerations:
(i) The need for consumer awareness was felt because out of their selfishness, both the manufacturers and traders can go to any extent. They can charge high prices, stoop to underweight and under measurement methods. For example - their lust for money led to an enormous rise the price of onions in 1999.
(ii) The need for consumer awareness was felt all the more when some unscrupulous traders began to play with the health of the nation by indulging in adulteration of edible oils, milk, butter ghee, etc. For example - even spurious medicine were introduced. This was beyond the patience of the nation. Nobody can allow then to play with the life of the nation.

Question. Critically examine the progress of consumer movement in India.
OR
Trace the consumer movement in India since 1960s. 
Answer : Hoarding, black marketing, adulteration of food and edible oil, food shortage gave birth to the consumers movements in an organized form in the 1960s. Consumer Organisations were mainly involved in writing articles and holding exhibitions and focused on malpractices in ration shops and overcrowding in road passenger transport rill 1970s. Consumer movement had led to the formation of consumer forums or consumer protection councils who also receive financial support from the government for creating awareness among the people. These forums help in guiding people in filling cases in the consumer courts.

Question. Analyze with three suitable examples why rules and regulations are required for the protection of consumers in the marketplace.
OR
"There is a need for rules and regulations to ensure protection for consumers." Give two arguments in support of the statement. 
Answer : 'There is a need for rules and regulations to ensure protection for consumers' due to exploitations in the market place. Two arguments that support the statement are as follows:
(i) Adulteration: Adulteration means mixing or substituting undesirable materials in food. This cause heavy loss to the customers; they slugger from monetary loss as well as spoil their health.
(ii) False Claims: Sellers make false claim about the durability and quality of their products through advertisements.

Question. Give two argument in favor of regulating the prices in India.  
Answer : Need for regulating price - sometimes, traders whose main aim is to earn more profit, raise the prices by illegal ways. If there is no increase in wage for workers who are also consumers in the market, they cannot buy goods. When these goods happen to be essential such as wheat, rice, milk etc., this creates problems foe the people. This necessitates the need for regulation of traders and keeping a close watch on then by the government.

Question. Why are rules and regulations required in the market place? Illustrate with a few examples. 
Answer : Whenever there is a complaint regarding a Good or service, a consumer find himself helpless and weak as butter tries to shift all the responsibility on to the buyer. This necessitates the protection of consumer in the market place. e.g., India order to achieve the goal of profit, maximization and growth, a businessman sometimes resorts to adulteration of goods, poor quality, failure to give fair measure lack of service and courtesy to the customer, misleading or dishonest advertising etc.

Question. How did consumer movement arise in India? Explain.  
Answer : Unfair practices adopted by sellers, lack of legal system to protect from competition, caused dissatisfaction among the consumers, necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices gave birth to the consumer movement India e.g. Hoarding, Black-Marketing, Adulteration of Good and edible oil, Good shortages gave birth to consumer movements in an organized form in the 1960s.

Question. How do duplicate articles and adulteration cause heavy loss to the consumers? Give two example.  
Answer : (I) Duplicate Articles: In the name of genuine parts or goods, duplicate items are sold to the consumers, e.g., duplicate medicines, duplicate milk cause severe health problems to the consumers.
(ii) Adulteration: Adulteration means mixing or substituting undesirable materials in food. This cause heavy loss to the customers; they slugger from monetary loss as well as spoil their health. e.g., adulteration is done in case of oil, ghee and spices which spoil their health.

Question. Analyze the functions of consumer protection councils.  
Answer : Consumer Protection Council (CPC) Ahmedabad is a consumer organization which is working for the protection of consumer's rights.
Functions of CPC are:
(i) Writing articles and holding exhibitions to impart knowledge about consumer rights and consumer problems.
(ii) Forming consumer group to look into the malpractices in ration shops and overcrowding in the road passenger transport.
(iii) Providing legal assistance to consumers by way of providing aid, legal advice, etc., in seeking legal remedy.

Question. How is the consumer redressal process becoming cumbersome? Give four reasons. 
Answer : (i) Consumers are required to engage lawyers as these cases require time for filling and attending the court proceedings, etc.
(ii) It is difficult to gather evidence where cash memos are not issued.
(iii) On the issue of compensation to consumers injured by defective products, the existing laws are not very clear.
(iv) Laws that protect workers are weak, especially in the unorganized sectors

Question. Why the rules and regulations requires for the protection of consumers interest in the market place? Explain with two reasons. 
Answer : Whenever there is a complaint regarding a Good or service, a consumer find himself helpless and weak as butter tries to shift all the responsibility on to the buyer. This necessitates the protection of consumer in the market place. e.g., India order to achieve the goal of profit, maximization and growth, a businessman sometimes resorts to adulteration of goods, poor quality, failure to give fair measure lack of service and courtesy to the customer, misleading or dishonest advertising etc.

Question. What is the role of Public Distribution System? 
Answer : Public distribution system ensures availability of essential commodities like wheat, rice, sugar, edible oil and kerosene etc., to the consumers through a network of outlets or fair price shops. The need of public distribution system was felt to check the forces of supply and demand.
Apart from ensuring food security to the poor as a part of certain administrative measures, public distribution system is also expected to strengthen measures to prevent hoarding, black marketing and overcharging by traders.

Question. Explain three functions of Consumer Protection Councils.  
Answer : Consumer Protection Council (CPC) Ahmedabad is a consumer organization which is working for the protection of consumer's rights.
Functions of CPC are:
(i) Writing articles and holding exhibitions to impart knowledge about consumer rights and consumer problems.
(ii) Forming consumer group to look into the malpractices in ration shops and overcrowding in the road passenger transport.
(iii) Providing legal assistance to consumers by way of providing aid, legal advice, etc., in seeking legal remedy.

Question. Explain any four steps taken by the government to control price rise. 
OR
Describe any three measures taken by the government to control the government to control the price rise.  
Answer : (i) Public Distribution System: Government of India, under its public distribution system ensures the availability of essential commodities such as wheat rice, sugar edible oil and kerosene oil to the consumers at reasonable prices through a network of fair price shops. At present, there are about 4.61 lakh of fair price shops in the country. Subsidies are borne by the government.
(ii) Administrative Price Mechanism: Administrative Prices are those prices of goods and services, which are controlled by the government. Government of India has imposed price controls on a number of commodities, e.g. steel, automobiles, etc. Producers of these commodities cannot charge prices higher than the maximum prices fixed by the government.
(iii) Monetary Policy/Measures: It is the policy of central bank (RBI) to control money supply and credit in economy. This results in people's tendency to consume less, which in turn reduce the demand for goods and thereby lower the prices.
(iv) Fiscal Policy/Measures: It is an expenditure and revenue policy of government to accomplish the desired goals. The intention of the government here is to reduce the money supply, which is kept in the hands of the people. When people has less money to spend, their consumption will also fail, which leads to decline in prices.

Question. Explain with examples 'Right to Information' to the consumers. 
Answer : Right to be Informed: All information regarding the product, its ingredients, date of manufacture, precaution of use, etc. should be enumerated either on the package or separately on a piece of paper. Thus a consumer has right to be informed e.g.
(i) If we buy a product and find it defective well within the expiry period, we can ask for a replacement.
(ii) If someone sells a good at more than printed price on the packet, i.e., M.R.P., then a consumer can protest and complain.

Question. Why is the three - tier quasi - judicial machinery set up fir redressal of consumer disputes? Mention their jurisdiction. 
Answer : Three tier quasi-judicial machinery at the district, state and national level was set up for redressal of consumer disputes.
Claims up to which they deal are:
(a) District Level Courts - Upton Rs. 20 lakhs.
(b) State level courts - Between Rs. 20 lakhs and Rs. 1 crore.
(c) National level courts - Exceeding Rs. 1 crore
If a case is dismissed in district court, the consumer can also appeal in state and then in National level courts.

Question. What is adulteration? 
Answer : When some foreign matter, injurious to health, is mixed with any good or natural product, it is called adulteration. This is a crime against humanity. This causes heavy loss to the customers; they suffer from monetary loss as well as spoil their health.

Question. "A consumer has the right to get compensation depending on the degree of the damage." Support this statement with an example.  
Answer : Suppose Rekha purchase some medicine for which the company claims that there is no side effect. But after consuming this medicine tablet she faces serious akin problem in the form of rashes and itching. She files a case in the district level consumer court in New Delhi and in the end gets Rs. 50,000 as compensation based on degree of damage.

Question. What factors gave birth to the consumer movement in India? Trace its evolution. 
Answer : Unfair practices adopted by sellers, lack of legal system to protect from competition, caused dissatisfaction among the consumers, necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices gave birth to the consumer movement India e.g. Hoarding, Black-Marketing, Adulteration of Good and edible oil, Good shortages gave birth to consumer movements in an organized form in the 1960s.

Question. When you buy any commodity, you will find certain details given in the packing. What are these about? Also give two examples. 
Answer : These details are about ingredients used, price, batch number, date of manufacture, expiry date and the address of the manufacturer, e.g., in case of packet of medicine we find 'directions for proper use', information relating to side effects and risks associated with usage of that medicine.
In case of garments, we find information on 'instructions for washing.'

Question. Large companies with huge wealth, power and reach can manipulate the market in various ways. Justify by giving an example. 
Answer : Sometimes false information is passed on through media and other sources to attract consumers, e.g., a company sold powered milk for babies as the most scientific product claiming it to be better than mother's milk which although was a false claim.

Question. Examine the main factors for the exploitation of consumers in India.  
Answer : Factors which cause exploitation of consumers are:
(i) Limited Information: For a correct decision and choice about a product, a consumer needs full information about price, quality, durability, composition, etc., of the product. In the absence of full and correct information, a consumer may get exploited.
(ii) Limited Supplies: When the supply goods is less than their demand, the prices may Good high and may also encourage the tendency of hoarding. As a consequence, consumers will get exploited.
(iii) Limited Competition: When there is limited competition with regards to production, i.e., when producers are few and can control and restrict the supply of a product, there is possibility of manipulation in prices.
(iv) Low Literacy: illiteracy causes ignorance which leads to exploitation of consumers. The level of awareness in our country is generally low.

Question. For which products it is mandatory on the part of the producers to get certified by the organizations? 
Answer : For products that affect the health and safety of consumers or of products of mass consumption like LPG cylinders, food colors and additives, cement, packaged drinking water.

Question. Name the consumer. Courts at the district, state and national levels. 
Answer : (i) At the district level, it is calls district forum.
(ii) At the state level, it is called the state consumer commission.
(iii) At the national level, it is called the national consumer commission.

Question. Consumers have the right to be informed about goods and services they purchase. Explain its three advantages.  
Answer : (i) If we buy a product and find it defective well within the expiry period, we can ask for the replacement.
(ii) If someone sells a good at more than printed price on the packet, i.e., MRP, then a consumer protest and complain.
(iii) On medicines, 'direction for proper use' and information relating to side effects and risks associated with usage of that medicine are printed. Thus consumer can take precautions accordingly.

Question. Enumerate the measures to protect the rights of the consumers. 
Answer : (i) Legislative measures,
(ii) Administrative measures,
(iii) Technical measures.

Question. Sometimes traders indulge in unfair trade practices to exploited consumer in market place. Give three examples of such unfair trade practices. 
Answer : (i) Shopkeepers weigh less than what they charge for.
(ii) Traders add charges that are not mentioned.
(iii) Adulterated/Defective goods are sold.