CBSE Class 12 Business Studies HOTs Staffing

Very Short Answer type Chapter Staffing Class 12 Business Studies

Question. The quality of production is not as per standards. On investigation it was observed that most of the workers were not fully aware of the proper operation of the machinery. What could be the way to improve the accuracy?
Answer: Training

Question. Name the sources of recruitment which involves shifting of an employee form one job to another, without a substantive change in the responsibilities and states of the employee.
Answer: Transfers.

Question.Give examples of any two off the job methods of training.
Answer: a) Case study b) Films.

Question.What can be the two possible outcomes of the situation of over staffing?
Answer: a) Employee removal  b) Transfer

Question. Name the process of introducing the selected employees to other employees & familiarly with the rules & policies of the organization.
Answer: Orientation.

Question.What is placement?
Answer: The employee occupying the position or post for which the person has been selected.

Question.Which method of training is suitable when employees are required to handle sophisticated machinery?
Answer: Vestibule training.

Question. A company is manufacturing paper plates & bowls due to local festival it got an urgent order of extra 50000 plates bowls. Active which methods of recruitment would you suggest .
Answer: Labour contractors

Question. Name the concept related to searching for prospective candidates.
OR
Question. What is pre requisite of selection?
Answer: Recruitment.

Question. Why selection is called negative process?
Answer: Selection is considered as negative process because it involves rejection of unfit candidates and the number of rejected candidates is more than the number of selected candidates.

Question.What information we get through aptitude test?
Answer: Aptitude Test helps, the organization to know whether the employee has capacity & talent to learn new skills

Question.Which Test helps the company to know about the qualities & the moral values of the candidate?
Answer: Personality Test.

Question.Suppose you are the General Manager of Kapila & Co. Ltd. You have been directed by the Directors of the company to select a chartered accountant for the company. Explain the selection procedure you will follow for the same.
Answer: Hint: To appoint the C.A. for the company the following steps will be followed:
i) Preliminary screening.
ii) Selection Test
iii) Interview
iv) Background & reference
v) Selection Decision
vi) Medical Test
vii) Job Offer & Contract of employment.

Question.Which source of recruitment is needed to bring new blood in the organization ? Explain any three advantages & any two limitations of this source.
Answer: Hint: External Source:
Advantages:
a) Wider Choice
b) Fresh Talent
c) Qualified candidates
d) Increases competition
Limitations:
a) Lengthy & Expensive
b) Discouragement to present employees

Question. Training is beneficial both for the organization as well s for the employees. Explain any three benefits of training towards the organization & any three towards the employees.
Answer: Yes, Training is beneficial to both organization & employees benefits to organization
• Systematic Learning
• Employee productivity
• Reduces absenteeism & Employee turnover.
• Benefits to employees
• Lead to better career.
• Help in earn more.
• Increase the satisfaction.

Question.The worker of a factory remain idle because of lack of knowledge of hi-tech machines. Frequent visit of engineer is made which causes high overhead charges. How can this problem be removed.
Answer: The problem can be removed by giving necessary training to the workers- A coaching or vestibule training can be explained.

Question. Which function of management helps in obtaining right people and putting them on the right jobs?
Answer: Staffing. 

Question. It implies introducing the selected employees to other employees and familiarizing him with the rules and policies of the organization. Name it.
Answer: Orientation. 

Question. “Internal sources of recruitment are better than external sources of recruitment”. Do you agree with this statement. Give any two reasons in support of your answer.
Answer: Yes, I agree with this statement. and Explain any two advantages of internal sources of recruitment. 

Question. Himesh is working as a supervisor in a company. Due to his hard work he is promoted to the post of Production Manager. Now the post of supervisor is vacant and no one can be transferred or promoted to this post. Name the source of recruitment the company will use to fill up this post. State any three advantages of using this source of recruitment.
                                                                                          OR
Which source of requirement is needed to bring new blood in the organization? Explain any three advantages of this source. 
Answer: Company will use external sources of recruitment. And explain any three advantages of external source of recruitment. 

Question. It is the process of identifying and choosing the best person out of a number of prospective candidates for a job. Name it.
Answer: Selection. 

Question. Which step in the process of selection helps the manager to eliminate unqualified or unfit job seekers based on the information supplied in the application forms. 
Answer: Preliminary screening. 

Question. It is the process of increasing the knowledge and skills of an employee for doing a particular job. Which process is refers to here.
                                                                            OR
What helps the employees in improving their job knowledge and efficiency. 
Answer: Training.  

Question. Which type of training is a joint programme of training in which educational institution and business firms cooperate?
Answer: Internship training. 

Question. Trainee is put under the guidance of a master worker to require a higher level of skill. For example to become plumber , electrician etc. Which method of training is referred here.
Answer: Apprenticeship programme.  

Question. In which type of training , employees learn their jobs on the equipments they will be using, but the training is conducted away from the actual work floor. Explain two other methods relating to this.
Answer: Vestibule training. 

Question. “There is no need of human resource planning as so many people are available in the market these days” do you agree with this statement? Give reasons.
Answer: No, I do not agree with this statement. There is a great need for human resources planning. Also explain the points of need her human resource planning.  

Question. “A newly appointed personnel manager is of the view that there is no need for training the workers”. Do you agree with his views? Give reasons in support of your answer.
Answer: No, I do not agree with view of personal manager. There is a great need for training. Also explain the points of need her training.

Important Notes and Questions for NCERT Class 12 Business Studies Staffing. 

Question. Which functions of management helps in obtaining right people and putting them on the right jobs.
Answer: Staffing.

Question. Name the process concerned with searching for prospective candidates for vacant job position.
Answer: Recruitment

Question. What is job description ?
Answer: It is the document describing task, responsibilities and relation of one job with other job.

Question. What is job specification ?
Answer: It refers to the process of streamlining the attributes of a person required to do a job.

Question. Out of training and development, which one is a wider concept ?
Answer: Development is a Wider Concept.

Question. What is pre-requisite to selection ?
Answer: The pre-requisite to selection is recruitment.

Question. What is case study method of imparting training ?
Answer: Under this method, a real or hypothetical problem is provided to the trainees.

Question. Alpha Enterprises is a company manufacturing water geysers. The company has a functional structure with four main functions – production, marketing, finance and human resource. As the demand for the product grew, the company decided to hire more employees.
Identify the concept which will help the human resource manager in deciding the actual number of persons required in each department.
Answer: Work load analysis 

Question. Bhagavati Enterprises is a company engaged in the marketing of air conditioners of a famous brand. The company has a functional structure with four main functions – purchase, sales, finance and staffing. As the demand for the product grew, the company decided to recruit more employees.
Identify the concept which will help the human resource manager to find out the number and type of personnel available so that he could decide and recruit the required number of persons for each department.
Answer:  Workforce analysis   

Question. Zenith Ltd. is a highly reputed company and many people wanted to join this company. The employees of this organization are very happy and they discussed how they came in contact with this organization.
Aman said that he was introduced by the present sales manager, Mr. John.
Benu said that he had applied through the newspaper and was appointed as a HMM.
Vaivab said that he was neither related to any of the employee of the organization nor there was any advertisement in the newspaper even then he was directly called from IIM Ahmedabad from where he was about to complete his MBA.
(a)  The above discussion is indicating an important function of management. Name the function of management,.
(b)   The management function identified in part (a) follows a particular process. Explain the step of this process which is being discussed in the above para.
Answer: (a) Staffing.
(b) Recruitment. It is defined as the process of researching for prospective employees and   Stimulating them to apply for jobs in the organization.   

Question. Mr. Murthy is the HMM of Jay Hind Hospital in Vellore. He has to appoint nurses for the hospital. Since patients in the hospital are of different types, he wants to find out the candidate’s maturity and emotions in dealing with the patients. He also wants to know about the candidates’ ability to make decisions.
Explain two types of tests that Mr. Murthy can use to meet his requirements. 
Answer: Two types of tests that Mr. Murthy can use to meet his requirements are : 
(i) Personality test: it provides clues to a person’s emotions, reactions , maturity, value system Etc. they probe the overall the personality and are difficult to design and implement.
(ii) Intelligence test: it measures the level of intelligence quotient of an individual. It is an indicator of a person’s planning ability or the ability to make decisions and judgements. 

Question. “ Our assets walk out of the door each evening, we have to make sure that they come back the next morning.” This statements to which function of management. Explain the importance of this function.
Answer: Staffing.   

Question. Blue Heavens Ltd. Purchased a new hi – tech machine from Germany for manufacturing high quality auto components in a cost-effective manner. But during the production process, the manager observed that the quality of production was not as per standard. On investigation, It was found that there was lack of knowledge among the employees of using these hi – tech machines. So, frequent visit of engineers was required from Germany. This result in high overhead charges.
Suggest what can be done to develop the skills and abilities of employees for producing high quality products by using these hi – tech machines. Also state how the employees and the organization will benefit from suggestion.
Answer: Training of employees is required to develop the skills and abilities of employees for producing quality products.
Benefits of training to employees
1. Training reduces the chances of occurrence of accidents.
2. It increases the satisfaction and morale of employees.
3. It improves the quality of performance
Benefits of training to employees
1. It ensures better and fuller utilization of equipment and materials.
2. It increases profitability of the organization by enhancing the productivity of the employees
3. It boosts the morale of the employees and reduces absenteeism and labour turnover.