CBSE Class 12 Business Studies HOTs Directing

Case Study Based HOTs Class 12 Business Studies

Read the following text and answer the following questions on the basis of the same:
Mr. Sunil Diali is a safety officer in a reputed PSU sector ECL. He supervises the workers towards the predetermined goals of the organisation and directs how to eradicate unsafe practices of inundation, fire breakouts, existence of inflammable gasesetc.
On one such instances there was huge fire breakout in the underground mines and the workers morale was down and demotivated because of several risk hazards. Mr. Diali observed the whole situation and consulted with all his workers and constantly monitored, guided and inspired them to integrate their efforts and accept the situation as a challenge and take adequate safety measures for fire extinguish and subsidizingits effects. Thereby, production turnover was outstanding and out performed other subsidiaries. Mr. Dialiwasr ecognised with Bravery Award from CIL.

Question. Mr. Diali worked towards predetermined goals of the organization .Which important function of directing is addressed here?
A. Means ofmotivation
B. Initiatesaction
C. Facilitate change
D. Brings stability

Answer: A

Question. Mr. Diali consulted with all his workers, he listened to their opinions. Which form of leadership is identified here?
A. Laissez-faire
B. Autocratic
C. Democratic
D. Free-rein

Answer: B

Question. Bravery awardis form of non-financial incentive.
A. Status
B. Job security
C. Career Advancement
D. Employee recognition

Answer: D

Question. Under Maslow’s hierarchy need theory which need of Mr. Diali has been met through respect and recognition among other employees?
A. Self – Actualization need
B. Safety and security needs
C. Esteem needs
D. Physiological needs.

Answer: C

Very Short Answer type Chapter Directing Class 12 Business Studies

Question. Give one example of ‘Noise’ in the process of communication.
Answer: Poor telephone connection’.

Question. State the element of directing which helps in implementing the principle of ‘Solar-Chain’.
Answer: Formal Communication.

Question. in which type of communication does a junior communicate with his senior?
Answer: Upward Communication.

Question. State any two non-Financial incentives.
Answer: A) Job-Security B) Status

Question. Name the formal Communication network where each person can communicate with his adjoining two persons?
Answer: Circular.

Question. Give example of any two organizational facilities to encourage free flow of communication by removing organizational barriers.
Answer: Complaint Box 2) Social and Cultural Gathering.

Question. What is the highest level need in the need Hierarchy of Abraham Maslow?
Answer: Self Actualization.

Question. Name the Software company promoted by Bill Gates.
Answer: Microsoft.

Question. Enumerate any two functions of supervisors.
Answer: a) Motivating workers b) Providing Training.

Question. Give any two principles for effective Directing.
Answer: a) Maximum Individual contribution b) Unity of command.

Question. Give two examples of semantic barriers.
Answer: a) Badly expressed message. b) Unclarified Assumptions.

Question. Mohan and Sohan are friends working in Surya ltd. As Production and Sales Managers respectively .In an interdepartmental meeting sohan informed Mohan about a change in the marketing policy of the company.
(a) Identify the type of communication used in the above example.
(b) Name and explain any 2 networks of the type of communication identified in part (a)
Answer: informal
Explain any two network of informal communication-gossip,cluster

Question. There are some barriers related to organization structure rules and regulation. State any 4 such barriers.
Answer: explain organizational barrier:
Organisational policy,rules and regulations,status,complexity in structure

Question. “The post of Supervisors should be abolished,” Give your opinion.
Answer: No, explain the functions of supervisor

Question. Rajat a Sales Manager, achieved his sales targets one month in advance. This achievement was displayed on the notice board and a certificate for the best performance was awarded to him by the CEO of the company
(a) Name the incentive provided to Rajat.
(b) Identify the type of incentive.
(c) List 2 other incentives of the type identified in part (b)
Answer: (a) Incentive provided to Rajat is an example of Employee Recognition Programmes.
(c) The 2 other Non-Financial incentive are:
1. Status 2. Job Security.

Question. Workers of a factory often seek guidance of Production Managers. The production Manager finds himself overburdened. Advise the way to relive production manager.
Answer: appoint a supervisor

Question. In an organization employees always feel they are under stress. They take least initiatives and fear to express their problem before the manager. What do you think is wrong with the manager?
Answer: The manager is lacking leadership quality

Question. The employees of Manik Ltd, a Software Company, Have formed a Dramatic Group for their recreation. Name the type of organization so formed and state its 3 features.
Answer: informal

Question. Name the need in which employee desire affection, companionship, friendliness. How can such needs be fulfilled by any organization. 
Answer: social.it can be fulfilled by arranging social gatherings,clubs,keeping cordial relation with colleagues.

Question. Mr Sharma wants to own a house. Which need are we referring to over here? explain the need and also explain other needs.
Answer: the need being referred to in maslow’s need hierarchy theory in basic needs.
Explanation of all needs :
(A) physiological
(B) security
(C) social
(D) esteem
(E) self actualization.

Important Notes and Questions for NCERT Class Business Studies 12 Directing

Question. It is concern with instructing, guiding and inspiring people in the organizations achieve its objectives. Name it.
Answer: Directing  

Question. Every manager from top executive to supervisor performs the functions of directing. Which characteristics of directing are referred here.
Answer: Directing takes place at every level of management  

Question. It take place throughout the life of the organization irrespective of people occupying managerial positions. Mention the characteristic of directing high lighted here and also explains two more characteristics.
Answer: Directing is a continuous process  

Question. “Directing is the least important functions of management”. Do you agree with this statement? Give any two reasons in support of your Answer.
                                                                                                              OR
“Directing is not at all reinsured in an organization” do you agree? Give any two reasons in support of your Answer. 
Answer: No, I do not agree with this statement  and explain any two point of importance of directing. 

Question. “A supervisor is not at all reinsured in an organization” do you agree? Give any three reasons in support of your Answer.
                                                                                                OR
“The post of supervisor should be abolished in the hierarchy of managers”. Do you agree? Give any three reasons in support of your Answer.
Answer: No, I do not agree because a supervisor performs number of important functions.  

Question. It means overseeing the subordinates at work. Which element of directing is referred to?
Answer: Supervision 

Question. Supervisor acts as a link between workers and management. How?
Answer: Supervisor conveys management ideas to the workers on hand and workers problems to the management on the other.  

Question. Which element of directing helps in inspiring subordinates to give their best to the organization. Explain any three points of importance of this element.
Answer: Explain importance of motivation  

Question. Under these incentives schemes employees are offered company shares at a set price which is lower than market. Which incentive scheme is mentioned here? Also explain three more financial incentives.
Answer: Explain co-partnership/ stock option scheme. Other financial incentives are:-
1) Profit sharing 2) Bonus 3) Commission etc.  

Question. To satisfy the social and psychological needs which type of incentives are needed? Explain four types of such incentives.
Answer: Non-monitory incentives are needed to satisfy the social and psychological needs.
Type of non-monitory incentives are:-
1) Status
2) Career development opportunity
3) Organizational climate
4) Job security
5) Assignment of challenging job etc. 

Question. It is defined as the process of influencing other people to work willingly for group objectives. Mention this element of directing.
Answer: Leadership  

Question. Name the type of formal communication in which the persons of the departments, one at a higher position other at lower, communication with each other. Also state the problem which may arise in this type of communications.
Answer: This type of communication is diagonal communication and state it’s any two  limitations 

Question. Name the type of written communication in which two departmental heads communicate with each other. Why is this type of communication reinsured?
Answer: In horizontal communication two departmental needs communicate with each  other. Such communication generally relates to the officially accepted and  recognized activities of the organization  

Question. Amit and vikki are working in the same organization but in different departments. One day at lunch time vikki informed amit that due to computerization many people are going to be retrenched soon from the organization. Name, which type of communication of this. State any two limitations of this type of communication.
Answer: It is an example of informal communication and also explain any two limitations of informal communication 

Question. There are some barriers in communications, which are concerned with encoding and decoding of message. State any three such barriers.
Answer: It refers to semantic barriers to communication: -
1) Symbols with different meanings
2) Badly expressed message
3) Unclarified assumptions   

Question. There are some barriers in communications which are concerned with organizational structure and regulations. State any three barriers.
Answer: Organizational barriers:-
1) Organizational policy
2) Status
3) Rules and regulations  

Question. There are some barriers in communication which are concerned with the state of mind of both the sender and the receiver. State any three such barriers.
Answer: It refers to psychological barriers:-
1) Premature evaluation
2) Loss by transmission and poor attention
3) Lakeof attention 

Question. Name the process of exchanging ideas ,facts and information?
Answer: Communication. 

Question. Name the element of directing under which sub-ordinates share his views with his superior.
Answer: Communication. 

Question. Which type of communication takes place between superior sub-ordinates in the office?
Answer: Formal Communication.  

Question. Name and explain the last steps of communication process.
Answer: Feedback ‘it is the response given to sender for the message sent.’  

Question. Name the grapevine network in which an individual communicate with only those people whom he trusts?
Answer: Cluster grapevine network.    

Question. The employees of TCS Ltd. have formed a dramatic group for their recreation. Name the type of an organization. Explain any three limitations of it.
Answer: Informal organizations and explain any three limitations.

Important Notes and Questions for NCERT Class Business Studies 12 Directing

Question. Give examples as to how directing takes place at each level of organization? 
Answer: (i) At lower level supervisor directs subordinates. i
(ii) At middle level instructions & guidance given to lower level.
(iii) At top most level of management provides leadership & communicates objective & policies to entire organisation.

Question. A co. wants to replace manual production technique with mechanized techniques. labour unions are resisting this change. Which function of management will help in introducing this change and how?
Answer: Directing by instructing guiding & motivating by subordinates.

Question. An element of the directing function seeks to provide inducement to employees to act in a particular manner. Name this element. Can this inducement be in a negative manner also if so give examples.
Answer: The element is motivation Negative inducements can be given in the form of transfers, stoppage of increments.

Question. In Maslow’s need hierarchy identify the needs which can be satisfied with financial incentives and also those which can be satisfied with non financial incentives?
Answer: Needs which can be satisfied with financial incentives are physiological needs & safety & security needs. Needs satisfied by non financial incentives esteem & self actualization.

Question. Narainmurthy and J R D Tata are leaders of great status and eminence. Why do you think these role was critical in building their organisation’s fortunes?
Answer: Leadership critical to an organisation because
(i) Influence of behaviour
(ii) Interpersonal relationship
(iii) Introducing changes
(iv) Conflict handler.
(v) Training to subordinates

Question. To ensure that operations at the shop floor are ably carried out, the services of a good supervisor is required. Do you agree. Give reasons?

Answer: Importance of role of supervisor.

 

Question. Why are needs arranged in a Hierarchy? Explain the various types of needs as per Maslaw’s hierarchy citing individuals and organisation as examples.

Answer: Needs as per Moslow needs are from basic to higher level a satisfied need can no longer motivate a person.

 

Question. “What is a perquisites?

Answer: Perquisites: are certain additional benefits given to employee in addition to salary example free housing.

 

Question. Money is the biggest motivates”. Do you agree. Give examples of needs which cannot be satisfied with monetary incentives alone?

Answer: No, I don’t agree. Esteem & self actulisation needs cannot be satisfied with mondary incentives alone.

 

Question. Define leadership. 

Answer: Leadership may be defined as the process of influencing other people to work willingly for group objectives.

 

Question. What is incentive? 

Answer: An incentive is something which induces an individual to respond in a desired manner.

 

Question. Give two functions of a supervisor.

Answer: 1) Planning the work 2) Issuing order

 

Question. Explain laissez faire or free rein leaders

Answer: They are the leaders who give responsibility of setting goals and means to achieve then to the group members.

 

Question. Give the motivational process.

Answer: Motivational process is :-

i) Encouraging the needs.
Ii) Search for action i
iii) Fulfillment of need

iv) Discovery of new need.

 

Question. How’s delegation a means of directing?

Answer: Delegation is a useful technique of directing. It is a means of sharing authority with a subordinate and providing him an opportunity to learn. (1 mark)

 

Question. Explain informal leaders.

Answer: Informal leaders are those who don’t have formal authority over three followers. (1 mark)

 

Question. How are managerial and leadership qualities interrelated.

Answer: Both manager and the leaders have the following common qualities :-

→ Physical activities

→ Intelligence

→ Motivation drive

→ Fore sightedness

 

Question. Define rumour. 

Answer: Rumour is an untrue part of the grapevive. It consists of information which is transmitted through the grapevive without adequate evidence.

 

Question. Give the communication process.

Answer: Communicator — Message — Encoding — Communication Channel —

Receiver — Decoding — Feed back.

 

Question. Distinguish between formal communication & informal communication.

Answer: