CBSE Class 11 Business Administration Sample Paper Set B Solved

1. Define Organisation. 

2. How do you define a Service? 

3. Define a Product in a broader business perspective. 

4. What do you understand by Operations Management? 

5. What do you mean by Business operations? 

6. Mention any three advantages of Line/Scalar organisation.

7. Explain any three essential characteristics of services. 

8. Draw a diagram showing all the macro environmental forces that affect the business.

9. Mention the three Management imperatives of business operations that are aimed at maximizing the value of business assets.

10. Briefly explain the four demographic trends that affect markets.

11. Briefly describe any four macro environmental forces of business. 

12. The macro environment of a business comprises 6 different forces which may be coined as`DEPEST’. Expand ` DEPEST’ with the help of a diagram and explain how technology can drastically impact a business entity.

13. Differentiate between a product and a service. 

14. Briefly mention crucial factors decisive for securing the income and value of the business.

15. Draw a diagram showing the classification of products based on the characteristics. Also explain any two from the list.

16. Briefly explain any five characteristics of organization.

17. What are the advantages of functional organisation.

18. Briefly explain 4 types of consumers and the relevant marketing strategy suitable to each type.

Answers

1. An organization is system of consciously coordinated activities or forces of two or more persons.

2. Services are a special form of product which consists of activities, benefits or satisfactions offered for sale that are intangible and do not result in the ownership of anything.

3. A product can be defined as anything that we can offer to a market for attention, acquisition, use or consumption that could satisfy a need or want.

4. Operations management refers to the administration of business practice to create the highest level of efficiency possible within an organization.

5. Activities involved in the day to day functions of the business conducted for the purpose of generating profits.

6. Advantages of Line/Scalar organization:

1. No scope of shifting of responsibility
2. Strong in discipline
3. It permits qui8ck decisions
4. Responsibility of each individual is fixed, hence faults can be easily and quickly known.
5. Everybody from top to bottom is busy and hence total cost of product will be less.
6. It is simple to understand Flexible and able to extend or contract.

7.
1.Lack of ownership (any three)
2. Intangibility
3. Inseparability
4.Variability
5. Perishability
6. User participation

8. Demographic Forces
Economic forces
Socio-cultural forces
Technological forces
Ecological forces
Political forces

Diagram-DESTEP

9. 1. Generating recurring income
2. Increase the value of the business assets
3. Secure the income and value of business.

10. Four Demographic trends that affect Markets ( with explanation)
1) World population growth
2) Changing age structure
3) Changing family structures
4) Geographic shifts in population

11. Macro environmental forces of Business ( any four with explanation)
1) Demographic forces
2) Economic forces
3) Socio-cultural forces
4) Technological forces
5) Ecological forces
6) Political forces

12. Diagram of :
D-demographic forces
E-Economic forces
P-Political forces
E-Ecological forces
S-Sociological forces
T-Technological forces
Explanation of impact of technology upon business.

13. Product:                                                 Service:

Tangible/visible/movable                      Intangible/only be felt

Value derived by customer                    value offered by service

                                                                Provider
Customer cared is limited                     customer cared is critical

                                                               Component

Can be stored for future use                    can’t be stored for future Use.

Can be owned                                        can’t be owned

Can be returned to seller                         can’t be returned to seller

(Any four)

14. Crucial factors decisive for securing the income and value of business:
1) Desirability or demand for its goods and services
2) Financial capacity of customer to pay for its goods & services

3) Uniqueness and competitiveness of the business model
4) Control exerted over quality and efficiency of production activities
5) Public regard for the business as a member of the community

15. Diagram representing:

Shopping habits : a)convenient goods b) shopping goods
Durability and tangibility: a)Non-durable b) Durable c) Services
Industrial goods : a) Materials & parts b) capital items c) supplies
( diagram 3 Marks+ 2 marks for explanation of 2 items)

16. Characteristics of organization:
1) Division of work
2) Co-ordination
3) Common objectives
4) Co-operative relationship
5) Well-defined authority-Responsibility relationship

17. Advantages of functional organization:
1) Due to specialization, quality of work is better
2) This system provides specialized knowledge and guidance to individual workers through experts
3) I t helps in mass production by standardization and specialization
4) If operation needs improvement, it can be improved even upto to last moment.
5) Considerable expansion of the factory is possible
6) Wastage of material will minimum which reduced the prime cost.
7) Unnecessary overloading of responsibilities will not be there No specialized knowledge of workers is required as the instructions are supplied by drawing and experts.

18. Four types of consumers: Marketing strategy:
1) Loyal Consumers: personalization/individual attention/repeated marketing contact
2) Discount consumers : advertisement & Sales promotion activities
3) Impulsive consumers : Tap into their emotions
Need-based consumers: anticipate their demands effectivelysegment your consumers by needs and design a suitable strategy.

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