CUET Business Studies MCQs Unit XII Consumer Protection

Question:  To provide protection to the consumers against the improper behaviour of the Producers and sellers is called .

(a) Consumers Protection Act

(b) Consumer Protection

(c) Consumer Welfare

(d) Consumer Education

Answer: B

Question: When a single consumer fails to get his rights protected, he seeks the help of .

(a) Trade Union

(b) Consumer Association

(c) Labour Union

(d) None of the above

Answer: B

Question:  The consumer organisations collect the samples of the products for .

(a) Sell them

(b) Check them

(c) Get bribe from the sellers

(d) Distribute them among the poor

Answer: B

Question: Who, of the following, cannot be considered a consumer?

(a) A person who buys things to further sell them consideration.

(b) A person who gets things without consideration.

(c) A person who uses things without the permission of the purchasers.

(d) All the above

Answer: D

Question: Which of the following is a consumer organization?

(a) Common Cause, New Delhi

(b) Voice, New Delhi

(c) Consumer Forum, Udipi

(d) All of these

Answer: D

Question: Disputes of amount are settled at the level of District Forum?

(a) Up to rupees ten lakh

(b) Up to rupees thirty lakh

(c) Up to rupees fifty lakh

(d) Up to rupees twenty lakh

Answer: D

Question: Who of the following cannot file a complaint?

(a) Individual consumer

(b) Consumer association that has not been recognised

(c) Central government

(d) State government

Answer: B

Question: Don’t purchase in haste’, this is an important of the consumer.

(a) Responsibility

(b) Right

(c) Act

(d) All the above

Answer: A

Question:  Which of the following Acts is related to the Consumer 's protection'?

(a) Consumer Protection Act,1986

(b) Indian Companies Act,1956

(c) Indian Partnership Act

(d) Indian Contract Act

Answer: A

Consumer Protection

Question. To avail the benefit of Consumer Protection Act, the consumer
a) must insist on cash memo
b) no necessity for cash memo
c) need a certificate of consumer
d) None of the above

Answer : A

Question. Which consumer right gives the freedom to business firms to set up their own consumer grievance cell?
a) Right to consumer education
b) Right to choose
c) Right to be heard
d) Right to be informed

Answer : C

Question. Which of the following is an association of trade and is engaged in the protection of consumers’ interests?
a) SEBI
b) RBI
c) CII
d) ICICI

Answer : C

Question. As per …………., the consumer should have the right to make wise choice by comparing different products available at competitive prices.
a) right to safety
b) right to be assured
c) right to be informed
d) right to be heard

Answer : B

Question. Saumya purchased a watch from a Titan Gallery. As a proof of purchase, what she should ask for?
a) Invoice
b) Cash memo
c) Warranty card
d) None of these

Answer : B

Question. To publish a magazine under the title ‘Upbhokta Jagran’ is an example of which right of consumer?
a) Right to be informed
b) Right to safety
c) Right to be heard
d) Right to consumer education

Answer : D

Question. Raman bought a room heater of a reputed brand of Rs 1,500, but it caused an electric shock while it was being used. Raman wants to exercise his ‘right’. Identify the ‘right’ under which he can be protected?
a) Right to seek redressal
b) Right to be assured
c) Right to be informed
d) Right to consumer education

Answer : A

Question. ………….. means right to know the MRP, expiry date, weightage and quantity of the product.
a) Right to be heard
b) Right to be informed
c) Right to consumer education
d) Right to be assured

Answer : B

Question. A consumer should follow which responsibility while purchasing, using and consuming goods and services?
a) He must ensure that he gets a fair deal
b) He should be aware about the various goods and services available in the market
c) He should always ask for a cash memo
d) All of the above

Answer : D

Question. Which of the following major activities is/are performed by the Bureau of Indian Standards?
a) Formulation of quality standards for goods
b) Certification of goods through the BIS certification scheme
c) Handling complaints about quality of goods carrying ISI mark
d) All of the above

Answer : D

Question. Which of the following is a reason why a businessman should lay emphasise on the protection of consumers and their interests?
a) For long-term profit maximisation
b) For fulfilling social responsibility
c) To avoid government intervention
d) All of the above

Answer : D

Question. A complaint can be filed against a seller, manufacturer or a dealer of goods whose goods are ............ in any manner.
a) perfect
b) flawless
c) defective
d) None of these

Answer : C

Question. In what way the objective of consumer protection can be achieved?
a) Self-regulation by business
b) Business associations
c) Government
d) All of the above

Answer : D

Question. For the following two statements, choose the correct option.
Statement I Anshika wants to buy a packet of juice. As an aware customer, she can be sure about the quality of juice she plans to buy by looking for FPO marks on the packet of juice.
Statement II Consumer Protection Act provides required information related to the rights and remedies available to consumers.
Alternatives
a) Statement I is correct and Statement II is wrong
b) Statement II is correct and Statement I is wrong
c) Both the statements are correct
d) Both the statements are incorrect

Answer : C

Question. Who among the following can be President of the National Consumer Dispute Redressal Commission?
a) Judge of a High Court
b) Judge of a Supreme Court
c) Lawyer of a High Court
d) Lawyer of a Supreme Court

Answer : B

Question. Coka Crackers Ltd., a fire cracker manufacturing company, launched some new products on the eve of Diwali which attracted many customers. To meet the increased demand, the company employed children from near by villages and in the urgency of work, they ignored to specify safety warnings on packets of crackers. Identify which consumer right is being ignored.
a) Right to be assured
b) Right to be heard
c) Right to be informed
d) Right to seek redressal

Answer : C

Question. Sumit filed a case against Domestic Cooling Ltd. in the District Commission but he was not satisfied with the order of the ‘District Commission’. Where he can appeal further against the decision of ‘District Commission’?
a) State Commission
b) National Commission
c) Consumer Committee
d)None of the above

Answer : A

Question. State commission entertains complaints of goods or services whose value exceeds ……… but less than ……… .
a) Rs 40 lakh and Rs 50 lakh
b) Rs 1 crore, Rs 10 crore
c) Rs 10 crore, Rs 100 crore
d)None of the above

Answer : B

Question. Ms. Jeena wants to buy a mango drink. As a responsible consumer, she should check which mark on the label of the mango drink?
a) BSI mark
b) ISI mark
c) FPO mark
d) None of the above

Answer : C

Question. Raghu purchased a truck worth Rs 35 lakhs. The truck had some inbuilt problems and after some days stopped starting. Since it was in the guarantee period, it was shown to the company. The people in the company refused to attend his complaints. It was heart breaking for him so he decided to file a complaint in the State Commission. The State Commission on hearing the pleas from both the parties gave decision in favour of the truck company. It was shockingly bad news for Raghu. At what level of authority, should Raghu file a complaint now?
a) Supreme Court
b) State Commission
c) District Commission
d) National Commission

Answer : D

Question. Which of the following is the relief available to a consumer under the Consumer Protection Act, 2019?
a) To remove the defect in goods or deficiency in services
b) To replace the defective good with a new one, free from any defect
c) To refund the price paid for the product or the charges paid for the service
d) All of the above

Answer : D

Question. Sellers often adopt unfair trade practices to increase the sales of their products. Give few examples of such practices adopted by seller.
a)Misleading advertisements
b) Fake price stickers on products
c) Supply of cheap quality product
d) All of the above

Answer : D

Question. When the value of goods and services, alongwith compensation claimed is more than Rs 10 crore, then the complaint can be filed in …… .
a) State Commission
b) National Commission
c) District Commission
d) None of the above

Answer : B

Question. Where is consumer organisation CUTS situated?
a) New Delhi
b) Ahmedabad
c) Jaipur
d) Bengaluru

Answer : C

Question. Mr. Surya has purchased a product and found it defective. The seller denied taking it back. Mr. Surya can file complaint under the Consumer Protection Act, 2019. Within how much time, complaint can be filed from the date on which the cause of action has arisen?
a) Within three months
b) Within six months
c) Within a year
d) Within two years

Answer : D

Question. Shweta wants to buy a gold ring. As an aware consumer, how can she be sure about the quality of gold ring she is going to buy?
a) She should check hallmark on the jewellery
b) She should check agro mark on the jewellery
c) She should check FPO mark on the jewellery
d) She can ask from another jewellery

Answer : A

Question. A consumer court in Pune slapped a Rs 55,000 fine on a reputed online food delivery company along with a hotel for delivering non-vegetarian food to a lawyer who had ordered paneer butter masala but was delivered butter chicken instead. When he reportedly registered the complaint, the hotel promised to replace it and send another parcel of food with the correct dish. However, Deshmukh allegedly received butter chicken instead of paneer butter mmasala the second time as well. Deshmukh sent notices to both the restaurant and the online food-delivery company for ‘hurting religious sentiments’. Identify the right of consumer being violated in the given case.
a) Right to be heard
b) Right to seek redressal
c) Right to be assured
d) Right to safety

Answer : C

Question. The Consumer Protection Act provides a number of reliefs to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc. Identify the right of consumer.
a) Right to be informed
b) Right to be heard
c) Right to seek redressal
d) Right to consumer education

Answer : C

Question. ‘Jago Grahak Jago’ is the publicity campaign undertaken by government in eleventh five year plan to
a) promote the demand
b) protect the seller
c) protect the interest of consumers
d) promote the development of India

Answer : C

Question. Which of the following points highlight the importance of consumer protection from consumer’s point of view?
a) Consumer ignorance
b) Unorganised consumer
c) Widespreal exploitation of consumer
d) All of the above

Answer : D