Read and download CBSE Class 12 Business Studies Consumer Protection Part A in NCERT book for Class 12 Business Studies. You can download latest NCERT eBooks chapter wise in PDF format free from Studiestoday.com. This Business Studies textbook for Class 12 is designed by NCERT and is very useful for students. Please also refer to the NCERT solutions for Class 12 Business Studies to understand the answers of the exercise questions given at the end of this chapter
NCERT Book for Class 12 Business Studies Chapter 12 Consumer Protection
Class 12 Business Studies students should refer to the following NCERT Book Chapter 12 Consumer Protection in Class 12. This NCERT Book for Class 12 Business Studies will be very useful for exams and help you to score good marks
Chapter 12 Consumer Protection NCERT Book Class 12
Chapter – XI
(A) Consumer Protection
2 questions of 6 marks come as choice
Giving any 6 points, explain the IMPORTANCE for consumer protection?
Business is a means of human welfare:
Business serves the customer and therefore it is a means and not an end in itself. It is in the interest of both the consumer and the businessman to ensure that the business is run well because ignoring the interest of the consumer may be a sure death of the business.
Growth with social justice:
We are a secular country and growth with social justice is the cornerstone of our economic philosophy.
Exploitation of consumers is against the directive principles of State Policy laid down in our Indian Constitution. Stakeholder approach:
The success and survival of business depends on the efforts made by all stakeholders such as consumers, shareholders, employees, government, and the public. Therefore for its survival and growth business must work for the interest of the stakeholders in general and consumers in particular.
Power Centre:
Business has considerable influence over society and government. Therefore it has to set standards regarding food, dress habits, living styles, etc which will not damage the cause of society and serve the interest of a few persons only.
Self interest:
Due to liberalization and globalization, firms have to compete with multinationals. Unless they become customer oriented and provide right quality, quantity and price they cannot satisfy a customer and without customer satisfaction no business can survive for long and will be out beaten by competition from multinationals.
Moreover, Government has enacted laws to protect the interest of the consumers. Hence if a firm violates the laws they are likely to lose their goodwill and clients permanently.
Ethical obligations:
Business without ethical values is nothing but a criminal activity and no civil society will tolerate a business without ethical values for long.
(½ mark for naming each point and ½ mark for each explanation)
Explain in brief any six rights of consumers as provided under the Consumer Protection Act, 1986 – 6 marks Important
Or
Explain the following rights: (6 marks) – Any 3 will be asked
Clue: CHISER – choice, heard, informed, safety, education, redressal.
Right to choose
The consumer has the right to be assured of a choice of various goods and services of satisfactory quality and competitive price.
Right to representation (or right to be heard) It is a right and the responsibility of civil society to ensure consumer interest prevails while formulating and executing policies which affect the consumers, as well as right to be heard while developing or producing a product or service
Please refer to attached file for CBSE Class 12 Business Studies Consumer Protection Part A
| CBSE Class 12 Business Studies Nature and Significance Of Management |
| NCERT Class 12 Business Studies Nature And Significance Of Management |
| CBSE Class 12 Business Studies Principles Of Management |
| NCERT Class 12 Business Studies Principles Of Management |
| CBSE Class 12 Business Studies Business Environment |
| NCERT Class 12 Business Studies Business Environment |
| CBSE Class 12 Business Studies Organising |
| NCERT Class 12 Business Studies Organising |
| CBSE Class 12 Business Studies Directing |
| NCERT Class 12 Business Studies Directing |
| CBSE Class 12 Business Studies Controlling |
| NCERT Class 12 Business Studies Controlling |
| CBSE Class 12 Business Studies Financial Management |
| NCERT Class 12 Business Studies Financial Markets |
| NCERT Class 12 Business Studies Marketing |
| CBSE Class 12 Business Studies Consumer Protection Part A |
| CBSE Class 12 Business Studies Consumer Protection Part B |
| NCERT Class 12 Business Studies Consumer Protection |
| NCERT Class 12 Business Studies Entrepreneurship Development |
Business Studies NCERT Book Class 12 Chapter 12 Consumer Protection
The above NCERT Books for Class 12 Business Studies Chapter 12 Consumer Protection have been published by NCERT for latest academic session. The textbook by NCERT for Chapter 12 Consumer Protection Business Studies Class 12 is being used by various schools and almost all education boards in India. Teachers have always recommended students to refer to Chapter 12 Consumer Protection NCERT etextbooks as the exams for Class 12 Business Studies are always asked as per the syllabus defined in these ebooks. These Class 12 Chapter 12 Consumer Protection book for Business Studies also includes collection of question. We have also provided NCERT solutions for Class 12 Business Studies which have been developed by teachers of StudiesToday.com after thorough review of the latest book and based on pattern of questions in upcoming exams for Class 12 students.
NCERT Book Class 12 Business Studies Chapter 12 Consumer Protection
The latest NCERT book for Chapter 12 Consumer Protection pdf have been published by NCERT based on the latest research done for each topic which has to be taught to students in all classes. The books for Class 12 Business Studies Chapter 12 Consumer Protection are designed to enhance the overall understanding of students. All Class 12 NCERT textbooks have been written in an easy to understand language which will help to enhance the overall level of Class 12 students.
Chapter 12 Consumer Protection NCERT Book Class 12 Business Studies
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Class 12 Business Studies Chapter 12 Consumer Protection NCERT Book
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Class 12 Chapter 12 Consumer Protection NCERT Book Business Studies
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