CBSE Class 9 English Letter Writing Assignment

1. FORMAL LETTERS
2. INFORMAL LETTERS

What is a Formal Letter?
● A formal letter is written for official purposes.
● The tone of the letter is formal and structured. The agenda is to send across official information.
● Formal letters may be written to institutions, government departments, business letters, etc.

Types of Formal Letter

The formal letter is of various types and is used in all organizations (Government or Private) as a means of communication. Formal letters are used for internal as well as external communication. The types of formal letters are mentioned below.
● Letter of Enquiry
● Order Letter
● Letter of Complaint
● Reply to a Letter of Complaint
● Promotion Letter
● Sales Letters
● Recovery Letters

The tone of a formal letter is professional and serious and most of the sentences are generally complex and add specific meaning to the writing,and meant for the understanding of the reader. The format of a formal letter is standard and applies to all, therefore, The main intention is to send an official message to the receiver. it is important that you follow the format mentioned below!

A formal letter comprises of following elements:
1. Address (Sender’s/Receiver’s)
2. Date
3. Salutation
4. Subject
5. Body Text
6. Ending

1) Format of Formal Letter – Address
Senders’ Address – Always write your address on the left-hand corner, you need to mention your street address, city, state, pin code, and your contact number.
Receiver’s Address – Always mention the receiver’s address in the right-hand corner just below the date.

2) Format of Formal Letter – Date & Salutation
Date – The date should always be placed just below the sender’s address with a line gap.
Salutation – “Dear Sir/Madam” suffices, if you know the name of the person, address them directly ensure that you address them formally using “Rev.”, “Dr.”, “Mr.“, “Mrs.“, or “Ms.“, and include their full name.

3) Format of Formal Letter – Subject & Body
Subject – Subject is the agenda or purpose of writing the letter. Write the subject of the letter, keep it brief, and if possible in one line only.
Body Text – Always organize the writing into paragraphs, the writing should include sophisticated vocabulary, standard spellings, and punctuation. the reason behind using paras is to keep the reader interested and to separate one point from another, its always about giving as much clarity as possible to the reader.

● The 1st paragraph also known as Introduction should be short and on point, mention the purpose of the letter in the first paragraph itself so that the reader is clear about your intentions behind writing the letter.
● The paragraphs in the middle are also called the body of the letter and it should contain some relevant details with reference to the purpose stated in the 1st para.
● The last paragraph also known as conclusion should talk about the action you expect the recipient of the letter to take. Maintain a requesting tone in the last paragraph as much as you can.

4) Format of Formal Letter – Ending
Ending of a formal letter – Sign off with an appropriate closing statement followed by your signature and full name, the most preferred salutations are – Yours Faithfully, Your Sincerely, etc. Signing off with an appropriate statement signifies that you hold the receiver in high regard.
Type- wise Format of Formal Letter
Below, we have mentioned in detail all the types of formal letters, their purpose, and their respective examples. Go through them carefully, understand how all the letters are different from each other

• Letter of Enquiry

The agenda behind writing this letter is to collect information about something or someone. Here you should mention why you expect the sender to give you particular information.
Format of Formal Letter: Collecting Information

Points To Remember:
– Always start with a brief introduction about yourself
– Try including the name of the concerned organization
– Mention relevant details about the area of inquiry
– Include deadlines by which you need the information(Including deadlines signifies the urgency)

Example:

Ajmer Road,
Jaipur – 26
October 13, 20xx
The Director
ABC Classes
Ajmer− 25
Dear Sir,
Sub.: Enquiry about GMAT Coaching Classes.
This is with reference to your advertisement in the ‘The Times of India’ for GMAT Coaching classes. I have cleared my engineering with Computer Science as the main subject. I am interested in joining your institute for the coaching classes.
Kindly let me know about the procedure of applying for the qualifying criteria and exam date (if any). I would also like to enquire about the duration of the concerned coaching program, the duration and the number of classes per week along with the available mode of classes. It would be great if you could share the information about the fees payable and the study materials.
I would like to enroll as soon as possible. Early response will be highly appreciated.
Thanking you.
With kind regards
XYZ

Question. You are Anshul/Anshika, a student of class X and resident of 56 D, Ring Road, ITO, New Delhi. You want to be a choreographer. Write a letter to the director, National Institute of Choreography, Noida, seeking information about their course, admission procedure, eligibility criteria and other necessary details.
Answer.
56 D
Ring Road,ITO
New Delhi 30 Dec,2021
The Director
National Institute of Choreography
Sector 16
Noida

Dear Sir Subject: Inquiry regarding a course in Choreography With reference to your advertisement in ‘The Times of India’ dated 27 Dec ,2021, regarding the course in Choreography offered by your reputed institute, I want to state that I am currently in class X and preparing for my final exam. I am very much interested in dancing and want to take it as a career. I am also given to understand that this institute is by far the best as Choreography is concerned and I would very much like to be a part of it. Kindly send me the prospectus and the application form. I would be highly grateful if you could provide me with the following information:
* The department and programme faculty
* Funding opportunities
* Scholarships available
* Admission procedure
* Eligibility criteria
* Hostel facilities

Kindly send me the brochure along with the enrolment form at the earliest so that I could register myself for the course.

Yours faithfully
Anshul/Anshika

• Order Letter

Order letters are basically the purchase order letter, where the sender is ordering a particular commodity. Purchase order letters are usually drafted by the purchasing department of any organization.

Format of Formal Letter: Booking Orders.
Points To Remember:
– Details of the order must be stated clearly including complete information like the quantity of the goods, model number (if available), etc.
– Mention proper information related to the shipping like the mode of shipping, shipping location and the desired date for the goods to be shipped must be clearly stated.
– Payment Related inquiries must also be stated clearly including the mode of payment, date of payment or terms and conditions regarding payment.

Example:

Ajmer Road,
Jaipur – 26
October 13, 20xx
The Manager
Epitome Furniture
Ajmer− 25
Dear Sir,
Sub.: Order for furniture.
As per our telephonic conversation, on behalf of our company I would like to place an order for the supply of the following set of furniture.
Model No. Name of the Item Quantity
2356 Sofa 25
4568 Coffee Table 12
1256 Table 34
8907 Chairs 68
According to our last discussion, we are sending a demand draft of Rs.50,000 as an advance payment for this order. The rest will be paid at the time of delivery. Kindly ship the above order at the above-mentioned address.
Kindly adhere to the terms of the agreement. We hope to receive the order in four working days.
Thanking You.
Yours truly
XYZ
HR

• Letter of Complaint

Letter Of Complaint is usually written to make the receiver aware of the issues that you are facing and how you expect him/her to resolve those issues as early as possible.
Format of Formal Letter: Registering Complaints

Points To Remember:
– Use polite yet assertive words regarding complaint issues.
– Mention the complaint in detail, the reader should be fully aware about the issue n order to address it.
– Specify the action you want the recipient to take, it would signify that you are just not pointing out the problem, you are providing a solution to it.
– Provide order information including the date of arrival, order number, or the details of the previous complaint (if any)
– Specify the expected response time, if you keep deadlines, it signifies the importance of the issue.
– Attach a copy or a specimen of the invoice or any other receipt

Example:

Ajmer Road,
Jaipur – 26
October 13, 20xx
The Manager
Epitome Furniture
Ajmer− 25
Dear Sir,
Sub.: Complaint against Order No. ET098654.
This is with reference to Order No. ET098654 place on Oct 4, 20xx. The order consists of office stationery and business cards. As per the agreement, we were hoping to receive the order latest by Oct 8, 20xx. First of all the order did not reach in time. Also, the quality of the papers is questionable and the design of the business cards is not matching with the selected one.We have faced a lot of inconvenience due to this.
Kindly ensure that the order will be replaced latest by Oct 20, 20xx, failing which payment will be stopped or the order will be canceled from our end. I request you to look into the matter and do the needful as soon as possible.
Thanking you.
Yours truly
XYZ
General Manager

 

Informal Letter Writing

A Letter written for an informal purpose is called an Informal letter. It is written for a casual purpose.
Let us discuss the types of informal letter -

Types of Informal letter
1.Letter to parents
2. Letter to siblings
3. Letter to friends
4. Letter to classmates
5. Letter to neighbours

For complete details please see Informal letter Format, Examples, Topics. What is an Informal Letter?

Informal Letter Format
The following points need to be followed while writing an Informal lettera)
An Informal Letter does not strictly follow the prescribed Format.
b) The language of an Informal Letter must be friendly and casual.
c) An Informal Letter can have extra information.
d) The Subject line is not required in an Informal Letter.

The Informal Letter Format is as follows –
1. Address: The address of the sender is followed by that of the receiver.
2. Date: The date is written below the address after leaving one line.
3. Salutation / Greeting (Dear / Hi / Hello)
4. Body: The matter of the letter is written here. It is divided into 3 paragraphs as follows-
a) Paragraph 1: beginning
b) Paragraph 2: Main content.
c) Paragraph 3: ending
5. Sender’s name and signature.
Address
Date
Salutation
Body of the letter
Sender’s Name and signature
Related - Report Writing Format

Sample Letters - Letter Writing
Here are some solved questions on Letter Writing

1. Write a letter to the Mayor of your city seeking a solution to the problem of water logging in your area. You are Raj / Rani of Dharma Colony, Ramgarh.
14 / 8, Dharma Colony
Ramgarh.
Date: 23 August 2018
The Mayor
Ramgarh
Subject: Complaint regarding the problem of water logging in Dharma Colony
Sir / Madam
I am Raj, a resident of Dharma Colony. The residents of the area are facing a lot of problems due to water logging.
Every year in the monsoon season, the area gets filled with water as the drainage system gets choked. We have requested the area committee many times, but the situation is still the same. The residents’ lives have become miserable as many water - borne diseases have spread. All the houses are submerged, and we are facing a tough time.
Please consider the issue as serious and find a solution at the earliest.
Yours Sincerely
Raj

2. You are Garima / Gaurav. Write a letter to your friend Sanjana / Sanjay, inviting her / him to your birthday party. Give details regarding the day, time, venue, etc. Add interesting details like theme, dress code, etc.
45, Jan Marg
Delhi.
33, Khan Gali
Delhi.
Date: 21 August 2018
Dear Sanjay
Hi! You are invited to my birthday party on 25th August.
The party will be at Archie’s Place, Nehru Park from 4:00 to 7:00 PM. As the party is based on the ‘Spiderman’ theme, please wear a dress in red / black color combination.
It will be fun as I have arranged a Mask game, a ‘Spidey’ web game, and a never – seen – before neon light and music show. I am very excited as I will wear a special Spidey costume designed by my sister. Please come as it will be good to have your company. Also, bring your brother Saurav.
Waiting for your confirmation.

Letter Writing (Placing Orders)

Purpose of the letter:
- To express one‘s opinion on a wide range of issues
- To express and share one‘s observations and views in a public forum, for example a magazine or a newspaper

Language of the letter:
- Formal language must be used
- Repetition of ideas must be avoided
- Sub paragraphs should be used in an organized way
- Personal outlook must be included but biased language should be avoided
- Word limit must be kept in mind

Format:

LETTER WRITING

CONTENT: (format to be included in content. Format includes date, subject, addressee and closing)

EXPRESSION: fluency and accuracy to be included in expression), (Grammatical accuracy, appropriate words and spellings, Coherence and relevance of ideas and style)

SAMPLE OF LETTERS TO THE EDITOR

Question:
You are Saurabh Srivastava, a resident of Defense Colony Bagdogra, Siliguri. Your colony is facing the severe problem of inadequate and contaminated water supply. You decide to express your views and make the authorities aware of the situation by writing a letter to the Editor of The Siliguri Times, Siliguri. Write your letter in about 100-120 words.
Answer:

LETTER TO THE EDITOR

Defense Colony
Bagdogra
15th October 2021
The Editor
The Siliguri Times
Siliguri
Sir

Subject: Inadequate and contaminated water supply.

Through the columns of your esteemed newspaper, I would like to draw the attention of the civic authorities to the contaminated and inadequate supply of water in our locality.
It is unfortunate that the local civic authorities do not take care to provide the citizens with even the basic amenities such as proper and adequate water supply. In our locality, water is supplied only for three hours in the morning.
For the rest of the day the taps remain dry. Also, the supplied water is impure. It is unhygienic and inadequate. There have been cases of water borne diseases. The water borne diseases may break out in the form of epidemic, if the problem is not properly addressed to.
It is expected that instead of ignoring the issue, the authorities concerned will take immediate steps to ensure supply of adequate and potable water in our locality so that we residents are able to live a disease free and healthy life.

Yours truly
SAURABH SRIVASTAVA

Letters of Complaint

FORMAT:

1. Sender‘s address
Date
Address of the addressee: M/s----------------
Dear Sir/Madam

(Subject:…………………………… )

Body of the letter (in 3-4 paragraphs)
1. Purpose with reference to the order.(Introductory)
2.Mention the reason for regret
3. Suggestions to repair/replace
4. Conclusion
Yours faithfully/yours sincerely
Sender‘s name

Sample Letters of Complaints

Write a letter to M/s V.P. Appliances, C-24 Devpuri, Mumbai, complaining that the Geyser supplied by them has stopped working in less than a week. Sign yourself as Gyan Deep of B279, Kalkaji, Mumbai.

B279 Kalkaji
Mumbai
7th July,2021
The Manager
M/s V.P.Appliances
C-24 Devpuri
Mumbai
Sir,

Sub: Complaint about Geyser

I purchased an Eskom Geyser from your company vide cash memo no. 310 dt. 23rd June 2021 with a warrantee of one year.
I regret to inform you that it stopped working after 4 days. It does not heat Water. The green light signal shows that it is on but it does not give hot water.
Please send your mechanic to rectify the fault or replace the geyser with a new one.

Yours sincerely
GAURAV

LETTERS OF ENQUIRY

FORMAT
Sender‘s address
Date
Address of the addressee
Dear Sir/Madam

Subject:
Body of the letter
1. Introduction to the subject
2. Elaborate on the subject /request/enquiry
3. Conclusion

Yours faithfully/Yours sincerely
Sender‘s name

Sample of Letters of enquiry

You are Arushi/Ashwini librarian of Karola Public School Bangalore. Write a letter to the Sales Manager of Navneeth Publishers Ltd. Bangalore enquiring about undue delay concerning the delivery of books for your school library for which you placed an order two months ago. Also specify that you may have to cancel the order in case of further delay as the first term of the academic year has almost come to an end.

Karola Public School,
Bangalore
20th October 2021
The Sales Manager
M/s. Navneet Publishers
Bangalore

Sub: Undue delay in delivery of books

Sir,
We are sorry to show our displeasure at the undue delay in the delivery of books for our school library. We placed a bulk order for the purchase of books for the library two months ago. But it is unfortunate to note that even after several reminders; the books have not been supplied. Before we decide to take the next step, we would like to enquire from you about the reason for this delay.
You know that the first term of the academic year has almost come to an end. If you fail to deliver the books up to 1st September 2019 we will be compelled to cancel the order. We hope you will not compel us to look for another supplier for the books.

Yours faithfully
ARUSHI/ASHWINI
Librarian

Placing order

FORMAT
Sender‘s
address
Date
Address of the addressee
Dear Sir/Madam

Subject:

Body of the letter
1. Introduction to the subject
2. Elaborate on the subject
3.Details of items
4. Conclusion

Yours faithfully/Yours
sincerely Sender‘s name

Sample of letter for Placing Orders
You are Prakriti/ Rahul, the Literary Captain, in charge of the school library. You have been asked to place an order for Children‘s story books. Write a letter to M/s Hari Book Depot, Ram Nagar, Bikaner placing an order for the books. Invent the necessary details.

S.S School
Kavi Nagar
Jorhat
14 July 2021
M/s Hari Book Depot
Ram Nagar
Bikaner

Sub: Order for Children‟s story books

Sir,
We need no introduction as we are your regular customers. We would like to place an order for Children‘s story books for our school library. We are providing a list of books. We are in need of. Kindly deliver these books in their latest edition and in proper conditions. We would be pleased, if you could provide us suitable discount on these books. The list of books with their particulars is attached herewith.

Sl. No.     Name                     Author/Publisher           Copies required
1           Arabian Nights           Rupa & Co                           20
2           Panchatantra              Children‘s Book Society     25
3           Stories for children     National Book Trust            20
4           Fables                       Jaina & Co                           30

We hope timely delivery and maximum discounts.

Yours faithfully
PRAKRITI/ RAHUL
Literary Captain

Question. You are Tabassum/Tarun, a resident of Satya Nagar Colony, Bhubaneshwar, Orissa. You have noticed that some residents of your colony are repeatedly flouting quarantine rules laid out during the outbreak of the COVID–19 pandemic.Write a letter to the SHO of the local Police Station, drawing attention towards the same.
Explain how such acts impact the health of the community and request immediate intervention and strict action.
Answer. 
Satya Nagar Colony
Bhubaneshwar
10 December 2021
SHO
Satya Nagar Colony
Bhubaneshwar (Orissa)

Subject: Flouting quarantine rules by Satya Nagar Colony Residents

Sir,
I want to bring to your kind notice the fact that the Satya Nagar Colony Residents are breaking the quarantine rules. In this they are risking their own lives and the lives of others. People can be seen disregarding the quarantine orders of the authorities. One can see hoards of residents roaming without masks in the colony. They are not staying indoors. Social distance rules are conveniently flouted.
This all is impacting the health of the residents. It also tends to aggravate mental stress.The Resident Welfare Association is also not taking any steps to prevent such risks to the public health. All know that Covid-19 is a grave menace to the public health. In the event of the absence of any vaccine, the spread of coronovirus can have disastrous consequences.
In these circumstances I request you to intervene and enforce the law for the well-being of the residents of this colony.

Thanking You
Yours faithfully
Tabassum/Tarun

Question. You are Vaijanthi/Vijay from Prakasham Nagar, Secunderabad, Andhra Pradesh. Write a letter to Book Haven Store, requesting home delivery of the books, stationery and art materials you had ordered telephonically. Share the reason for being unable to pick up the goods in person. Confirm your address details and a convenient time slot.
Answer. 
Prakasham Nagar
Secunderabad (Andhra Pradesh)
18 October 2021
Book Haven Store
Secunderabad (Andhra Pradesh)

Subject: Non-delivery of books, stationary etc.

Dear Sirs
I want to draw your attention to my telephonic order dated 3 October, 2021 for books,stationary and art materials. It is regretted that even after a fortnight this order has not been executed. I am not at all in a position to pick up the goods in person due to some unforeseen circumstances. My father has suffered a heart stroke and is presently in hospital.
There is no one except to handle the situation. I am giving below the exact address of my place.
13C, Near City Clinic, Prakasham Nagar, Secunderabad.
I hope it will not be difficult to get to the above residence.You are now requested to deliver the above stationary items at the earliest at this address.
It shall be appreciated if you give a call at my mobile before coming with the items.

Yours faithfully
Vaijanthi/Vijay

 

Letter-1

You are writing a letter to M/s. Usha Electric House,Delhi complaining that the goods sent by them were not those you had ordered for. Ask for a replacement.You are Qadir Shaikh, 5-D, Mayur Vihar, Delhi, a regular customer to the supplier.Question. Which of the following aspects should Qadir include in her letter?
(1) The Shop’s address   (2) Qadir’s address
(3) Formal tone                (4) Order receipt
(a) (1) and (2)
(b) (2), (3) and (4)
(c) (1), (2), (3) and (4)
(d) (3) and (4)
Answer. (c)

Question. Select the appropriate subject for the letter.
(a) Complain against receipt of damaged goods.
(b) Complain regarding receipt of wrong order.
(c) Please replace the order.
(d) Request for replacement.
Answer. (b) 

Question. Which of the following can Qadir skip in his letter?
(a) • Time wasted in waiting
• Expensive goods
• Dissatisfied experience
(b) • Relationship with the supplier
• Urgent requirement of goods
(c) • Asking reasons for wrong delivery, who
had ordered the products
(d) • Details of wrong goods
• Requesting urgent delivery and replacement
Answer. (c)

Question. Qadir complains regarding the wrong delivery. Help him complete the letter by choosing the appropriate options.
As per the order, I was supposed to receive 12 fans and 5 coolers. However, I have received 12 coolers and 5 fAnswer.
Attaching herewith a i___ of the order placed. Kindly look into it and deliver the correct goods ii____. Also, requesting you to pick up the additional goods delivered.
(a) (i) copy (ii) to the earliest
(b) (i) photo (ii) ASAP
(c) (i) screenshot (ii) immediately
(d) (i) receipt (ii) as per your availability
Answer. (a) 

Question. Select the option that correctly justifies his choice of concluding portion of this letter.
(1) The incorrect delivery has caused us huge losses. I hope that the correct order will be delivered to us before the end of the month.
(2) I hope my letter will make you understand the urgency of the situation and I shall receive the correct order soon. We are doing business with each other since a while now and this shouldn’t have happened.
(a) Yes, to Option (1) because of harsh tone.
(b) Yes, to Option (2) because of informal tone.
(c) Yes, to Option (1) because of formal tone.
(d) No, to Option (1) because of informal tone.
Answer. (c) 

Question. Select the option that shall complete the concluding line appropriately.
I hope that there will be ____________
(a) no more drawbacks in fulfilling this task.
(b) no more delay in the receipt of the order.
(c) good dealings between us in the future.
(d) no such incidents in the future.
Answer. (a)

Letter-2

You are Tahir, a resident of Jaipur. Write a letter to the editor of a national daily describing the difficulties faced by youth due to unemployment and how the recession is giving a tough time to all.

Question. Which of the following should be a part of the letter?
(1) Newspaper’s name
(2) Sender’s address
(3) Unemployment statistics as a reference
(4) Editor’s name
(5) Formal tone
(a) (1) and (4)
(b) (1), (2), (3) and (5)
(c) Only (1)
(d) (2), (3) and (4)
Answer. (b) 

Question. What would be the suitable subject for the letter?
(a) Rising unemployment among the youth and recession.
(b) What should the youth do?
(c) The effect of recession on youth development.
(d) The rich becoming richer and the poor becoming poorer.
Answer. (a) 

Question. Which of the following should Tahir include in the body of his letter? 
(a) • Paying capacity
• Unemployment
• Soaring prices
(b) • Increasing pollution
• Global warming
• Luxury goods
(c) • Travelling restrictions
• Lack of recreation
(d) • Rupee vs dollar
• Indian economy
• Elections
Answer. (a) 

Question. Choose the correct option to complete Tahir’s description of inflation in his letter.
Recession and _______ are the two most talked-about words in the contemporary society. These two are the big problems that ________ all the economies.
(a) (i) recession (ii) decorate
(b) (i) unemployment (ii) plague
(c) (i) pollution (ii) spoil
(d) (i) economy (ii) deteriorate
Answer. (b)

Question. Select the option that justifies the choice of the concluding portion of this letter.
(1) It is high time that the concerned authorities should wake up to this social cause and try to put reins to provide fruitful employment to the youth.
(2) I hope my views on the situation shall prove to be of help to your readers and the authorities shall definitely take some measures to help the citizens.
(a) Yes to (1) because of assertive and hopeful tone.
(b) No to (2) because of formal and polite tone.
(c) Yes to both (1) and (2).
(d) No to (1) because of informal and presumptuous tone.
Answer. (c) 

Question. Select the option that completes the concluding line appropriately.
I hope that my letter will –
(a) help spread awareness about the issue.
(b) lead to dismissal of the current government.
(c) rise the number of advertisements in your daily.
(d) create awareness in the society and draw the attention of the authorities.
Answer. (d)

Letter-3

You are Deepa Pandey, a resident of High Street Road,Pune. Recently, you have been facing lots of problems in operating the internet banking services of XYZ Bank of which you are an old and loyal customer. Write a letter to the Branch Manager citing the issue and take actions for the same.

Question. Choose the appropriate subject for the letter.
(1) Unsatisfactory internet banking facilities.
(2) Unhappy with the services.
(3) Please close my account due to unsatisfactory services.
(4) To draw attention towards an unhappy customer.
(a) (1), (2) and (3)
(b) (2) and (3)
(c) Only (1)
(d) (3) and (4)
Answer. (c) 

Question. Which of the following can Deepa skip in the main body of her letter?
(a) Her account details, internet banking login ID and password.
(b) Her date of birth, address and branch address.
(c) Problems that she is facing, since when and account introduction.
(d) Both (a) and (b)
Answer. (d) 

Question. Select the option that justifies the choice of concluding paragraph.
(1) Kindly look into the matter and help me have a seamless internet banking service so that I can carry out transactions seamlessly.
(2) Kindly talk to the technical team and get the issues resolved so that other customers do not face similar issues.
(a) Yes, to (1) because of the polite tone.
(b) Yes, to (2) because of the informal and hopeful tone.
(c) No, to (2) because of lengthy and informal tone.
(d) Yes, to both (1) and (2) because of formal tone.
Answer. (d) 

Question. Choose the option that will be an appropriate conclusion to the letter.
Therefore, I am requesting you to...
(a) kindly close my account with immediate effect.
(b) look into the matter and provide me with an alternative to operate the services.
(c) block all the accounts dealing with internet service.
(d) none of these
Answer. (b) 

Question. How will you sign off the letter?
(a) Your faithfully
(b) Yours faithfully
(c) You are sincere
(d) Sincerely you
Answer. (b) 

Question. Which of the following can be attached along with the letter?
(a) Account details of the customer.
(b) Type of transactions in which issues are being faced.
(c) Account statement.
(d) None of these
Answer. (b) 

Letter-4

You are Haripriya/Hari a resident of 101, Ramayan Nagar, Lucknow (UP). Unattended open manholes in the city are a reason to severe accidents. People in the city are worried due to the same. Write a letter to the Editor of The Times of India, Lucknow highlighting the issues and suggesting ways to solve the problems.

Question. Which of the following aspects should be included in the letter?
(a) The Editor’s name
(b) Sender’s address
(c) Formal tone
(d) Both (b) and (c)
Answer. (d) 

Question. Which of the following is not required in the letter?
(a) Location of open manholes
(b) Incidents of accidents due to open manholes
(c) Process of digging a manhole
(d) Temporary solutions to cover the open manholes.
Answer. (c)

Question. Select an appropriate subject to the letter from the given options.
(a) Unattended open manholes pose a threat to the residents.
(b) Please cover manholes before someone dies.
(c) NEWS ALERT! Open manholes in the city causing menace.
(d) Open manholes are causing severe problems.
Answer. (a)

Question. The sender draws the attention of the public. Help the sender to complete the lines of the letter by choosing the appropriate options.
Open manholes are posing a great threat to the residents i_____ the pedestriAnswer. Recently an elderly man hurt his leg badly while walking due to the open manhole and a child on the crossroad fell into a 10 feet deep open manhole. These incidents are recurring and creating ii_________.
(a) (i) creating (ii) celebration in the city
(b) (i) especially (ii) panic in the city
(c) (i) except (ii) terror in the town
(d) (i) specifically (ii) havoc in the crowd
Answer. (b)

Question. Select the option that shall complete the concluding line appropriately.
I hope that this letter will _________________
(a) help to create awareness about the issue.
(b) lead you to take some action for my words.
(c) help you to think about it.
(d) result in a reformation in the society.
Answer. (a)

Question. Select the option that correctly justifies the choice of concluding portion of this letter.
(1) I believe that my voice shall reach the masses and the community will not encounter danger of the open manholes.
(2) I hope my views get published in the columns of your esteemed newspaper so that in Ramayan Nagar area such accidents can be prevented in the future. Also,I hope the authorities will take immediate action on the issue.
(a) Yes to (1) because of assertive tone.
(b) Yes to (2) because of formal and polite tone.
(c) No to (1) because of informal tone.
(d) No to (1) because of informal tone.
Answer. (b)

LETTER WRITING

Letters are a very effective means of communication for keeping contact with friends and relatives, who live at a distance. They can be used to share most intimate thoughts and feelings, convey messages which we hesitate to utter on phone, to invite, remind, advice and appreciate or to complain. A letter can be more expressive, emotional and can be preserved for posterity.

Broadly speaking, there are two types of letters:

1. Personal letters (Informal letters)
2. Business/official letters (Formal Letters)

1. Personal/Informal Letters

In these letters we use an informal, intimate tone. They are written in a simple, easy to understand, and natural style, just as one talks to a friend or a relative.

Parts of an informal letter

1. Heading –It includes the sender’s address and is written at the top left hand corner of the letter.
2. Date –It appears directly below the address.
3. Salutation- It is the usual way of beginning the letter and is written just below the date.
4. Body – It forms the very soul of a letter – the message that it carries.
It usually makes use of three paragraphs but may be shorter or longer.
5. Complimentary close – It is a polite way of ending the letter. The expression used must match the salutation.
6. Signature – It is written just below ‘complimentary close’ and includes the sender’s name
* Organize your ideas before writing the letter.
* Assessment will be based on C.A.L.F. : Content, Accuracy, Layout, Fluency.

SAMPLE INFORMAL LETTER :

You visited Kausani in Uttrakand. Write a letter to your cousin discussing your experience there
· Greet her/ Say that you are in Kausani
· Mention the places you have visited.
· Say how much you loved the place.

108, M.G .Road
Ernakulam
April 16, 2016
Dear Alya
I hope everything is fine at your end. In this letter I am describing my visit to an unusually attractive town Kausani located in Uttarakhand.
Kausani is a very beautiful town of Uttarakhand, situated at 6,075 feet in the central Himalyas.It takes 6-7 hours to reach it from Nainital. Kausani presents a panaoramic view of the Himalayas . The snow capped mountains gives a breathtaking view. The cascading rivers and the view of the sunrise and sunset are the highlights of Kausani. The town is named Switzerland of India. It has pine forests and fruit orchards. I experienced a kind of perfect serenity and calmness at the natural beauty of the place. I also enjoyed adventure sports in the form of trekking for one day.
I would love to visit Kausani again and again to experience the thrill and pleasure
Yours affectionately
Sakshi

Practice Question:
I) Your friend Muskan has recovered from a long illness. Write a letter to him congratulating on his recovery and telling him how to take care of his health
· Say that you are happy about his recovery
· Doctors advice
· Complete rest.

2) You are Ankita Sharma of Roshini Colony Jabalpur: Your younger brother Namil is staying in a hostel at St. Judes School.You are not happy with his report from school . Write a letter to him advising him to study hard and avoid bad company.

2. FORMAL LETTERS
Formal letters include letters to officials, editors, business, colleagues and mere acquaintances. We use a formal, impersonal yet pleasing tone.
In writing a formal letter, keep in mind the following points :
· Be polite and formal.
· Start by introducing yourself and describing the purpose of writing.
· Briefly describe the news item and date of its publication/give details of what you would like the concerned official to do.
· Give your comments/feedback on it.
· Conclude with a hope, an appeal or a suggestion as required.
· Be straight forward and to the point.
· Be brief and relevant.

SAMPLE FORMAL LETTER :
Write a letter to the editor of a leading newspaper to draw attention to the inconvenience caused to the commuters due to vendors at the crossing on the roads. You are Sagarika , a resident of 622,Maple Road, Mumbai.

FORMAT
622,Maple Road
Mumbai
October 26 ,2016
The Editor
The Mumbai Times
Mumbai
Dear Madam/ Sir
Subject: Inconvenience to commuters due to vendors.
I would like to invite the attention of the authorities to the inconvenience caused to the commuters due to the vendors at the crossings. Almost all the roads of the city have been
encroached by vendors selling different items of use.
These vendors cover the footpath being used by the pedestrians. Whatever little space that exists is used by the customers who park their vehicles. In doing so they expose the lives
of many to potent dangers. As a result the pedestrians have to walk on the road for want of enough space exposing themselves to serious dangers. As a result , there have occurred many accidents by the drivers who drive their vehicles in a casual manner. Thus the lives of mumbaiites stand in danger due to these vendors.
I would, therefore, urge the Mumbai Corporation ,Mumbai to take necessary steps to look into the matter without any delay. These vendors do not have any licences to sell their wares.
They should be challenged for using public land. Or they should be shifted to safe market
places.
Thanking you
Yours faithfully

Question. You are Simran, a student of class X and resident of 25 C, Lawrence Road, Kolkata, and wants to be a painter. Write a letter to the director, Elite Institute of painting, New Delhi, seeking information about their course, admission procedure, eligibility criteria and other necessary details.
Answer. 
25 C, Lawrence road
Kolkata
11 Nov., 2021
The Director
Elite Institute of Painting
New Delhi
Subject: Inquiry regarding course in painting
Respected Sir
I am writing this letter to know about the courses in painting offered by your reputed institute as I have an immense interest in painting.
I want to state that I am currently in X class. I want to take painting as a career. I have also searched about the good institutes and found yours to be the best. I would feel glad to be part of it. Kindly send me the prospectus and the application form. I would be very grateful if you could provide me with the following information:
• The courses available
• Duration of each course
• Admission fee
• Scholarships available if any
• Faculty
• Hostel facility
Please find the draft of `300/- for the brochure enclosed herewith.I am looking forward for your answer at its earliest so that I can start the class as soon as possible.
Yours faithfully
Simran

Question. You are Tarleen residing at, 27, Orient Tower, near Indian Oil petrol pump, Guwahati, Assam and studing at a coaching centre in New Delhi. You need accommodation for yourself. Write a letter to the Manager of Paying Guest Services, D-113, Block D, East of Kailash, Delhi, inquiring about the details you need for your comfortable stay there.
Answer. 
27, Orient tower
Assam
Guwahati
15 Nov, 2021
The Manager
D-113 Block-D
East of Kailash
Delhi 1100XX
Subject: Enquiry about the accommodation
Respected Sir,
I am student here at Zenith coaching centre. I am preparing for the entrance test of UPSC. I basically hail from Assam. I have come to Delhi for my studies. I am looking here for rented accommodation. I saw the advertisement of your paying guest services in the Tribune of 13th Nov, 2021. I would like to know in detail about the services offered by you.
I want to be accommodated near to my coaching centre as it would save my travel time and I would be less tired and thus will be able to give more time to my studies. My coaching centre is in Model Town and I would like to be accommodated near it to save travel time. Kindly send me the details about the type of accommodation offered, monthly charges, food provisions, facilities available like attached bathrooms, Wi–Fi facility and other basic facilities. Any other condition that you think should be informed in advance, please do share.
I assure you that the rental payments shall be made on time.
Thanking you.
Yours faithfully
Tarleen

Question. You are Riya of C- 70, Rajouri Garden, Delhi. You are a health conscious person. You came across an advertisement in the newspaper on fitness classes in your surroundings. Write a letter to the organisers enquiring about the course and other relevant details.
Answer. 
C-70, Rajouri Garden
Delhi 1100XX
12 December, 20XX
The Organizer
Fitness World
RK Puram,
New Delhi 1100XX
Subject: Enquiry about fitness classes
Dear Sir,
I saw your advertisement in the Indian Express dated 11th October. I am writing this letter to know the details about the Fitness classes offered by you.
I am a student and it makes me uncomfortable to see the growing unhealthy lifestyle, unhealthy eating habits and thus increasing diseases and many health issues. Being from a doctor family, I understand the importance of exercise. Thus I wish to know the details, including the courses offered, their duration and the fee structure so that I can make my friends and other people to join this course along with me .
Thanking you in anticipation.
Yours faithfully
Riya