Read and download NCERT Class 12 Home Science Chapter 17 Hospitality Management in NCERT book for Class 12 Home Science. You can download latest NCERT eBooks chapter wise in PDF format free from Studiestoday.com. This Home Science textbook for Class 12 is designed by NCERT and is very useful for students. Please also refer to the NCERT solutions for Class 12 Home Science to understand the answers of the exercise questions given at the end of this chapter
NCERT Book for Class 12 Home Science Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management
Class 12 Home Science students should refer to the following NCERT Book Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management in Class 12. This NCERT Book for Class 12 Home Science will be very useful for exams and help you to score good marks
Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management NCERT Book Class 12
HOSPITAILITY MANAGEMENT
LEARNING OBJECTIVES
After completing this chapter the learner will be able to:
- explain the importance of hospitality management
- explain the functioning of food and beverage departments of the hospitality industry
- describe the functioning of housekeeping department
- discuss the functioning of front office in hospitality industry
- know the various career opportunities available in this field.
INTRODUCTION
When we go to a restaurant or hotel, we expect to be greeted and served properly. If not, we are unlikely to repeat the visit. In Indian culture guests are regarded as God-like and treated accordingly, as encapsulated in the words “Athithi Devo Bhava”. This implies that each and every guest must be received with warmth and given the best possible care and service in all respects. In ancient times, people generally stayed with relations of riends or in ‘dharmashalas’. However, in modern times, increasing trade and commerce within the country and between different countries has necessitated provision of paid services for hospitality.
Significance
With globalisation, the world has become a small place, where people travel from one place to another, within the country, and internationally for many reasons. It may be for business purposes, marketing products, for official purposes, study, pilgrimages, seeking health care (medical tourism), enjoying leisure time/vacation, visiting relatives or for shopping. Some people travel to see various places especially for experiencing different cultures, seeing heritage monuments, wildlife or natural beauty. You must have seen attractive advertisements for festivals like shopping festivals, wildlife tours etc. and photographs of people who come from many different places for events like the Pushkar and Kumbh melas, the Dusshera festival in Mysore, the Ganapati festival in Mumbai and Pune etc. All people who visit/participate in such events need a place to stay that is comfortable, safe and hygienic. If not, one carries unpleasant memories. Hence, tourists (Tourist is one who travels and stays temporarily in another place) need comforts and facilities similar or close enough to what they are accustomed to at home. The hospitality industry, hence, has grown to provide “A Home Away From Home” and this is one of the fastest growing industries.
Let us now explore the world of the hospitality industry and understand the efforts that the industry must make so that the tourists feel comfortable.
Basic Concepts
Let us start with the term ‘Hospitality’. Hospitality is the relationship between the guest and the host. It is the act/practice of being hospitable including friendly generous reception/welcoming of guests, their entertainment and providing services with warmth and courteousness. It is basically concerned with providing a place to stay, food, entertainment and other facilities to make the stay comfortable. Different types of establishments offer hospitality services e.g., hotels, motels, lodges, resorts, and furnished apartments.
•A hotel is a commercial establishment offering lodging, meals and other services to its guests.
•A motel provides services like a hotel and provides parking facility near the room or a room door that opens out onto the parking lot.
• A lodge offers rented accommodation especially for sleeping and may not offer food and other services.
Click on the below link to download NCERT Class 12 Home Science Chapter 17 Hospitality Management
| NCERT Class 12 Home Science Chapter 1 Work Livelihood and Career |
| NCERT Class 12 Home Science Chapter 2 Clinical Nutrition and Dietetics |
| NCERT Class 12 Home Science Chapter 3 Public Nutrition and Health |
| NCERT Class 12 Home Science Chapter 4 Catering and Food Service Management |
| NCERT Class 12 Home Science Chapter 5 Food Processing and Technology |
| NCERT Class 12 Home Science Chapter 6 Food Quality and Food Safety |
| NCERT Class 12 Home Science Chapter 7 Early Childhood Care and Education |
| NCERT Class 12 Home Science Chapter 8 Guidance and Counselling |
| NCERT Class 12 Home Science Chapter 9 Special Education and Support Services |
| NCERT Class 12 Home Science Chapter 10 Management of Support Services |
| NCERT Class 12 Home Science Projects |
| NCERT Class 12 Home Science Chapter 11 Design for Fabric and Apparel |
| NCERT Class 12 Home Science Chapter 12 Fashion Design and Merchandising |
| NCERT Class 12 Home Science Chapter 13 Production and Quality Control in the Garment Industry |
| NCERT Class 12 Home Science Chapter 14 Textile Conservation in Museums |
| NCERT Class 12 Home Science Chapter 15 Care and Maintenance of Fabrics in Institutions References |
| NCERT Class 12 Home Science Chapter 16 Human Resource Management |
| NCERT Class 12 Home Science Chapter 17 Hospitality Management |
| NCERT Class 12 Home Science Chapter 18 Ergonomics and Designing of Interior and Exterior Spaces |
| NCERT Class 12 Home Science Chapter 19 Event Management |
| NCERT Class 12 Home Science Chapter 20 Consumer Education and Protection |
| NCERT Class 12 Home Science Chapter 21 Development Communication and Journalism |
| NCERT Class 12 Home Science Chapter 22 Advocacy |
| NCERT Class 12 Home Science Chapter 23 Media Management Design and Production |
| NCERT Class 12 Home Science Chapter 24 Corporate Communication and Public Relations |
| NCERT Class 12 Home Science Chapter 25 Management of Development Programmes |
Home Science NCERT Book Class 12 Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management
The above NCERT Books for Class 12 Home Science Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management have been published by NCERT for latest academic session. The textbook by NCERT for Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management Home Science Class 12 is being used by various schools and almost all education boards in India. Teachers have always recommended students to refer to Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management NCERT etextbooks as the exams for Class 12 Home Science are always asked as per the syllabus defined in these ebooks. These Class 12 Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management book for Home Science also includes collection of question. We have also provided NCERT solutions for Class 12 Home Science which have been developed by teachers of StudiesToday.com after thorough review of the latest book and based on pattern of questions in upcoming exams for Class 12 students.
NCERT Book Class 12 Home Science Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management
The latest NCERT book for Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management pdf have been published by NCERT based on the latest research done for each topic which has to be taught to students in all classes. The books for Class 12 Home Science Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management are designed to enhance the overall understanding of students. All Class 12 NCERT textbooks have been written in an easy to understand language which will help to enhance the overall level of Class 12 students.
Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management NCERT Book Class 12 Home Science
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Class 12 Home Science Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management NCERT Book
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Class 12 Human Ecology and Family Sciences Part II Chapter 17 Hospitality Management NCERT Book Home Science
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