NCERT Book Class 11 Computers and Communication Technology Softs Skills For Effective Communication

SOFT SKILLS FOR EFFECTIVE COMMUNICATION

EXERCISES

SHORT ANSWER TYPE QUESTIONS

1. Name some of the stages of communication in which errors may crop in.

2. What is the importance of feedback in communication?

3. List some factors responsible for misinterpretation of messages by the receiver.

4. What is meant by context in relation to communication?

5. What is the use of subject line in e-mails?

6. Why should one be careful about cultural diversity while writing salutation in an e-mail?

7. What is meant by signature in an e-mail?

8. What is auto message responder?

9. What is an e-mail attachment?

10. Why is proofing important?

LONG ANSWER TYPE QUESTIONS

1. What is the need for effective communication? Elucidate some of the key aspects by having a group discussion with our fellow classmates.

2. Do we agree that if one has best knowledge of computer tools and techniques he/she will be a good communicator also? Support our answer with examples from your experience.

3. What are the various cultural diversities we should be sensitive towards in our communication with others? Support your answers with examples from the Indian context or global context.

4. What are the key things that we should keep in mind while sending an e-mail to a person who requires attachments of multi-media contents.

5. Discuss some etiquette that one should follow while writing.

6. What are the key points that one should remember while video-conferencing?

7. Discuss the importance of listening.

8. With a suitable example, elucidate the meaning of Chunking?

Please refer to attached file for NCERT Class 11 Computers and Communication Technology Softs Skills For Effective Communication