CBSE Class 12 Business Studies Term 1 Sample Paper 2022 Set B

 

Ramdas, aged 49 is working in an aviation company. He is the senior-most employee in his division. He is even senior to the division manager, Kanaputti. Ramdas is considered one of the most committed, capable and hard working employees. As a result of his abilities and seniority, he generally received the work assignments of his choice. Although there was no formal designation of various special projects assigned to Ramdas, he handled them as a matter of routine. A problem developed when an able and intelligent person Nagarjuna, aged 33, was appointed by Kanaputti. Nagarjuna's previous three years experience in the closely related work, made it possible for him to catch on to the routine work of his new job more rapidly than was customary for a new employee. On several occasions, Kanapurti noticed the tension developing between the two employees. However, he didn't want to get involved in their personal issues as long as the work was completed effectively and efficiently by them. One day, the tension between them reached the boiling point and Ramdas complained to Kanapuni stating that his duties were being largely taken over by Nagarjuna. Kanaputti issued the order stating the clear allocation of the jobs and related duties between the two. He further clarified the working relationship between them by specifying who was to report to whom. This helped in reducing the workload, enhancing productivity and removing ambiguity.

 

Question : Identify the function of management highlighted in the above case.
(a) Planning
(b) Organising
(c) Staffing
(d) Directing
Answer :  B

 

Question : Identify the step in the process of the function of management identified, which has not been carried out properly and contributed to this problem.
(a) Identification and division of work
(b) Departmentalisation
(c) Assignment of duties
(d) Establishing authority and reporting relationships
Answer :  C

 

Question : Identify the two step in the process of the function of management identified, which have been taken by Kanaputti to respond to the complaint of Ramdas.
(a) Identification and division of work
(b) Departmentalisation
(c) Assignment of duties
(d) Establishing authority and reporting relationships
Answer :  C & D

 

Question : Identify the point(s) of importance of the function of management identified, as reflected in the above case.
(a) Clarity in working relationship
(b) Benefits of specialisation
(c) Effective administration
(d) All the above
Answer :  D

 

Haryaram is a famous chain selling a large variety of products in the Indian market. Their products include chips, biscuits, sweets and squashes. It charges a comparatively higher price than its competitors as it sells quality products. Besides, it offers regular discounts to its customers and easy credit terms to its retailers. It has five of its own retail shops. It also sells its products through various grocery stores so that the products are made available to customers at the right place, in the right quantity and at the right time. It regularly uses different communication tools to increase its sales.

 

Question : Which types of products are sold by Haryaram?
(a) Consumer goods
(b) Producer goods
(c) Services
(d) None of the above.
Answer : A

 

Question : Which philosophy of marketing management is being used by Haryaram?
(a) Production concept
(b) Product concept
(c) Selling concept
(d) Marketing concept
Answer : B

 

Question : Which promotional tool is being used by offering discounts to customers?
(a) Advertising
(b) Personal selling
(c) Sales promotion
(d) Public relations
Answer : C

 

Question : Haryaram is selling goods through grocery store, which channel of distribution is being used by Haryaram?
(a) Direct channel
(b) One level
(c) Two level

(d) None of these
Answer : B

 

Question : CEOs of Uber and Zomato decided to look after the financial needs of the employees during the ill effects of COVID 19 as they believed they are the people who helped them create their business. The decision of retention of employees relates to which of the following principle of management?
(a) Esprit de corps
(b) Stability of tenure of personnel
(c) Discipline
(d) Remuneration of employees
Answer : D

 

(a) Economic dimension
(b) Technological dimension
(c) Social dimension
(d) Political dimension
Answer : B

 

Question : Which merit of business environment is highlighted in the lines, "After the subsidy Aman saw great potential in jute multi-pocket bags business which was not established yet in India but had been flourishing in UK where he studied during his graduation."
(a) Identify opportunities

(b) Tapping useful resources
(c) Coping with rapid changes
(d)Assisting in planning
Answer : A

 

Question : Mr. Ram is the C.E.O. in ‘Ram Lakhan General Pvt. Ltd.’ He is the head of the team making plans for the company also. He gave a number of suggestions to the team out of which the two main suggestions were: First, Mr. Ram said that they had to face a lot of problem in getting the main raw material used in the company, but in the next year it was possible that they could get it easily. Secondly, in the second coming year the rate of bank interest was most likely to increase, which would affect the company’s costs. He laid emphasis on this matter that both of his remarks should be kept in view while preparing the plans. Clarify to which stage of the planning process the above event is related.
(a) Setting objectives

(b) Developing premises
(c) Identifying alternative courses of action
(d) Evaluating alternative courses
Answer : B