CBSE Class 12 Retail Services Question Paper 2019

CBSE Class 12 Retail Services Question Paper 2019. Students can download the last year board exams question papers using the link below. Free download of examination question papers with solutions. Last 10 year question papers should be practised to get better marks in examinations.

SECTION A

1. Visual Merchandiser takes care of the _______ representing a seasonal theme.

(a) Customers (b) Suppliers

(c) Agents (d) Window display

2. CRM adoption is an effort between CRM and all stakeholders including

(a) Employees (b) Employers

(c) Customers (d) All of the above

3. Customer complaint is

(a) Compliment (b) Warning

(c) Credit (d) None of the above

4. A __________ is someone whose business comes primarily from retailing.

(a) Distributor (b) Jobber

(c) Retailer (d) Vendor

5. Electronic retailing means

(a) Business by physical routes

(b) Business through streets

(c) Business by electronics and internet route

(d) None of the above

6. Which of the following is not a supermarket display technique ?

(a) Angled merchandise (b) Colour

(c) Containers and props (d) Curtains

7. Food merchandising does not consist of

(a) Restaurants (b) Grocery stores

(c) Ice-cream Parlours (d) Stationery stores

8. Internal stakeholders are

(a) People and departments within your organizations

(b) People and departments outside your organizations

(c) Both (a) and (b) 

(d) None of the above

Please click the link below to download pdf file of CBSE Class 12 Retail Services Question Paper 2019.